Crystal Turner

• Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
• Remedied issues and conflicts among workers using negotiation and active listening.
• Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
• Established strong relationships with key stakeholders, fostering collaboration and mutual support.
• Mentored and supported 7 Carrier Relations and Freight Bill Audit department employees to create strong workplace culture.

· Directed comprehensive training programs for a team of 5, including Billing Specialists, AR Specialists, and Cash App Specialists, resulting in a 25% increase in team productivity and a 15% decrease in error rates.

· Designed and employed comprehensive department SOPs, reducing process inefficiencies by 30% and establishing KPIs that increased team performance by 25% within the first quarter.

· Developed and distributed month-end billing and aging reports for upper management, facilitating a 20% improvement in accounts receivable turnover and enhancing overall financial transparency.

· Facilitated inter-departmental initiatives to address invoicing and collection challenges, reducing overdue accounts by 10%.

· Evaluated and processed overcharge claims, approving or rejecting claims based on detailed analysis, reducing erroneous payments by 20% and saving the company $20,000 annually.

· Assessed creditworthiness of new and existing customers by reviewing financial data, leading to a 25% improvement in credit approval process efficiency and a 10% reduction in bad debts.

• Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
• Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
• Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
• Analyzed delinquent accounts to identify patterns, creating tailored collection strategies that recovered past-due balances.
• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.

• Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
• Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
• Monitored accounts to verify compliance with payment terms and schedules.
• Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.

• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Researched and resolved billing discrepancies to enable accurate billing.
• Provided excellent customer service, developing and maintaining client relationships.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.

• Improved audit efficiency by streamlining processes and implementing new audit methodologies.
• Directed a 7-member Freight Bill Audit team, increasing accuracy by 25% and reducing processing time by 15%.
• Implemented a robust cross-training initiative across all accounts, boosting department efficiency by 25% and reducing knowledge gaps.

• Approved and rejected freight invoices by verifying charges against contracts.
• Communicated customer service to carriers calling to collect on past-due balances by presenting payment information, or reasons for short-pay or rejection of invoices.

• Entered complex rate matrices in the AS400 system, ensuring data accuracy to streamline rating for more precise processing of carrier invoices.
• Supplied troubleshooting when rates didn’t pull from the correct tariff.