Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Crystal Turner

Timberville,VA

Summary

Dynamic leader with proven expertise in team motivation and customer service excellence, honed at Hardee's Restaurant. Skilled in POS system operation and adept at fostering a culture of continuous improvement, leading to enhanced customer satisfaction and streamlined inventory management. Demonstrates exceptional problem-solving abilities and a commitment to maintaining high safety and service standards.

Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.

Experienced with managing cashier teams to ensure smooth and efficient checkout processes. Utilizes team leadership and operational skills to maintain positive customer experience. Track record of effective communication and problem-solving abilities.

Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

3
years of professional experience

Work History

7eleven

Cashier Team Lead
01.2024 - Current

Hardee's Restaurant

Shift Leader
03.2022 - 01.2024

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.

Education

Broadway High School
Broadway, VA

High School Diploma
06-1997

University Overview

  • Relevant Coursework: Business & Accounting

Skills

  • Customer service
  • Customer service focus
  • Team leadership
  • Team motivation
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Punctual and reliable
  • Product restocking
  • Coaching and mentoring
  • POS systems
  • Adaptability and dependability
  • POS system operation
Availability
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Timeline

Cashier Team Lead

7eleven
01.2024 - Current

Shift Leader

Hardee's Restaurant
03.2022 - 01.2024

Broadway High School

High School Diploma
Crystal Turner