Crystal Turner

Customer-facing logistics role focused on building relationships by ensuring smooth shipments. Key responsibilities include preparing shipping documents, coordinating carriers and commercial airlines for timely delivery, proactively resolving shipment/inventory issues, and directly responding to customer inquiries – all to enhance service and maintain trust.

• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
• Reviewing orders before and after delivery to ensure the orders are complete, the charges are correct, and the customer is satisfied.
• Assisting with loading and uploading items from vehicles.
• Excellent communication, customer service and multitasking skills.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Assisted customers in making payments on accounts and setting up payment plans.
• Upheld strict quality control policies and procedures during customer interactions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Filed paperwork according to standard operating procedures and entered data points into tracking system.
• Responsible for training, developing and leading teams of 6-10 people during ramp periods.
• perform outbound calls to assist the customer with completing documents received.
• receive inbound calls and assist customers with claim updates and inquires.
• Participate in daily huddles, discuss barriers, questions and address previous metrics.
• Verify photos, POAs and state specific documents are present and accurate in the system.
• issue proper payments to the lienholders to verify the customer automobile payoff amount.

• Handled payment processing and provided customers with receipts and proper bills and change.
• Corrected guest issues promptly with knowledgeable and friendly service.
• Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Managed customer complaints and rectified issues to complete satisfaction.
• Mentored new staff on correct procedures, compliance requirements and performance strategies.
• Worked with room service, housekeeping, maintenance and security to meet all guest needs.
• Monitored reservations to track incoming parties and special events.
• Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
• Hosted office meetings with staff to answer questions, resolve issues and keep employees informed.
• Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.

• Documented conversations with customers to track requests, problems and solutions.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Encourage and coach team to meet operational goals.