Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant

Crystal Turner

Mail Clerk/Package Handler/ 36B Financial Management Specialist
KNOXVILLE,TN

Summary

Dynamic Internal Control Specialist with the US Army, adept at enhancing compliance and operational efficiency. Proven track record in audit coordination and risk management, streamlining processes that improved financial reporting accuracy. Strong communicator and problem-solver, committed to continuous improvement and fostering teamwork to achieve organizational goals.

Overview

2026
2026
years of professional experience

Work History

Internal Control Specialist

US Army
  • Ensured compliance with all relevant laws, regulations, and industry standards by proactively addressing any identified gaps in the organization''s control environment.
  • Identified opportunities for cost savings through process efficiencies, contributing significantly to overall organizational profitability.
  • Developed comprehensive audit plans to assess the effectiveness of internal controls, ensuring compliance with regulatory requirements.
  • Streamlined financial reporting processes, resulting in more accurate and timely financial statements.
  • Collaborated with cross-functional teams to implement improvements in internal control systems for increased efficiency.
  • Evaluated existing policies and procedures, recommending changes for improved operational efficiency and risk mitigation.
  • Prepared detailed reports outlining findings from each audit engagement, providing valuable insights into areas requiring attention or improvement from management teams.
  • Conducted regular reviews of accounting records to ensure accuracy, completeness, and adherence to established policies and procedures.
  • Developed training materials for employees to enhance their understanding of internal control principles and best practices.
  • Mentored junior team members on best practices for conducting audits and maintaining strong internal controls.
  • Conducted thorough risk assessments to identify areas of concern and prioritize remediation efforts.
  • Facilitated cross-departmental collaboration on key initiatives, promoting a cohesive and effective approach to risk management.
  • Enhanced internal control processes by identifying and addressing potential risks and vulnerabilities.
  • Participated in continuous improvement initiatives, driving change within the organization by implementing innovative solutions to common challenges.
  • Provided reporting for compliance, internal audit and external staff practices.
  • Oversaw certification processes, executing compliance-monitoring tasks by overseeing account reconciliations, revenue analytics and internal auditing of results.
  • Helped compile, draft and roll out official organizational policy to govern company entities worldwide.
  • Assisted with accounting research and analysis, policy frameworking, independent evaluations and best practices reviews.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained database systems to track and analyze operational data.

Package Handler

UPS
08.2017 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated with supervisors about delays or other issues with shipments.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
  • Collaborated with drivers to streamline package loading, maximizing space utilization in delivery vehicles.
  • Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
  • Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
  • Increased team morale with consistent encouragement and recognition for meeting daily targets.
  • Enhanced operational resilience by cross-training in multiple roles, providing flexibility in workforce allocation.
  • Facilitated team-oriented environment, sharing handling techniques that minimized effort and reduced injury risk.
  • Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
  • Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
  • Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
  • Boosted processing speed for outbound shipments, meticulously planning parcel arrangement in delivery vehicles.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Operated equipment while observing standard safety procedures.

PSE Clerk

USPS, United States Postal Service
11.2014 - 07.2017
  • Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
  • Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
  • Loaded and unloaded shipping containers and vehicles.
  • Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
  • Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
  • Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
  • Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
  • Contributed to loss prevention efforts by adhering strictly to security policies regarding sensitive materials or restricted items in the mail stream.
  • Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
  • Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
  • Ensured smooth operations through regular maintenance checks on postal equipment, reporting malfunctions promptly for quick resolution.
  • Performed data entry tasks with high accuracy levels to ensure proper documentation of all incoming/outgoing parcels within the system.
  • Reduced errors in package deliveries by meticulously verifying recipient information and tracking numbers.
  • Safeguarded USPS property from theft or damage by vigilantly monitoring facility after hours as required during assigned shifts.
  • Accelerated processing times with effective use of automated equipment for mail sorting and distribution.
  • Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
  • Supported financial goals through precise cash handling practices during transactions involving stamps, money orders, or other postal fees.
  • Demonstrated adaptability when rotating between various tasks such as window clerk duties, bulk mail processing, or collection route coverage as needed.
  • Streamlined workflow by keeping a clean work environment free from hazards and following safety protocols at all times.
  • Boosted revenue by upselling additional postal products and services when appropriate during customer interactions.
  • Sorted mail according to size, shape and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Upsold postal services like insurance and tracking.
  • Provided service and sales to walk-in customers.
  • Monitored performance of junior team members and offered support.
  • Monitored inventory of postage stamps and made orders to replenish.
  • Prepared reports to track mail volumes, fees and other related data.
  • Weighed mail and computed pricing amounts.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Added accurate data entry into computer system to complete transactions.
  • Used computer systems to track packages and update client information.

Finance Specialist

US Army
08.2006 - 08.2010
  • Prepared and submitted responses to requests and requirements of auditors, regulators and investors.
  • Provided accurate financial forecasts for management, aiding in strategic decisionmaking.
  • Identified process issues and made recommendations for improvement or correction.
  • Formulated financial data and analysis to support risk management and made recommendations to management.
  • Prepared and determined content for financial and business metric reporting.
  • Reduced process discrepancies through measured implementation of performance reporting and data systems.
  • Increased cash flow by optimizing accounts receivable and payable processes.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Reviewed and submitted financial documentation and reports to support business financial goals and objectives.
  • Enhanced internal control systems and procedures to mitigate risk and support opportunities.
  • Enhanced financial reporting accuracy, implementing new software tools and efficient data management systems.
  • Mentored junior team members in best practices related to financial analysis, modeling techniques, and professional development.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Improved financial performance by streamlining budgeting processes and implementing cost-saving measures.
  • Assisted in successful audits by maintaining detailed documentation and providing timely responses to auditor inquiries.
  • Identified and addressed control matters, maintained sound processes and compiled data for testing projections.
  • Performed financial and sales analysis and determined best practices to mitigate risk with customers.
  • Analyzed financial statements against forecasts to prepare high-level variance analysis.
  • Monitored and evaluated financial performance and authored and delivered communications.
  • Streamlined financial operations, improving overall efficiency within the finance department.
  • Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
  • Performed data validation, produced financial reporting and managed projects and related tasks to reduce costs and increase revenue.
  • Furnished requested financial data and reports to auditors, regulators and investors and prepared analysis to support risk management.
  • Worked with clients and finance companies to find optimal solutions for financing.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Discussed financial options with clients and provided informed suggestions.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Met with members to understand goals and recommend solutions to fit specific needs.

Education

Graduate Certificate -

Financial Management School
Fort Jackson, SC

HS Diploma

Haywood High School
Brownsville, TN
05.2002

Skills

  • Risk management
  • Audit coordination
  • Compliance management
  • Accounting principles
  • Internal control frameworks
  • Documentation review
  • Internal auditing
  • Data analytics
  • Regulatory reporting
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Organizational skills
  • Adaptability and flexibility
  • Operational efficiency
  • Task prioritization
  • Customer relationship management
  • Quality assurance
  • Crisis management
  • Data analysis
  • Budget management
  • Financial analysis
  • Audit reporting
  • Set up devices
  • Cross-functional team leadership
  • Inventory management
  • Regulatory compliance
  • Issue research

Accomplishments

    Completed Operation Iraqi Freedom tour from December 2008-December 2009.

Timeline

Package Handler

UPS
08.2017 - Current

PSE Clerk

USPS, United States Postal Service
11.2014 - 07.2017

Finance Specialist

US Army
08.2006 - 08.2010

Internal Control Specialist

US Army

Graduate Certificate -

Financial Management School

HS Diploma

Haywood High School

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Crystal TurnerMail Clerk/Package Handler/ 36B Financial Management Specialist