Crystal T. Weston
Sunny Isles Beach,FL
Summary
Seasoned, highly energetic and self-directed mortgage and sales professional with 28 years of experience selling products and services along with substantial experience in account management. A proven track record of stellar performance. More than 30 years of experience in providing customer service and managing customer relationships. Cultivated an extensive network of customer contacts at the corporate, community and individual levels in order to meet the institution’s CRA goals. A multi-year award winner recognized for my commitment to making a difference in providing first time home ownership in under-resourced communities. Maintained relationships with satisfied customers that produced a referral system and pipeline of applications based on care, trust and proven results. Excellent oral and written communication skills. Adept in proposal writing. Experienced in giving large group presentations using adult learner methodologies. Proficient in using Microsoft Office tools.
Overview
38
38
years of professional experience
Work History
Senior Loan Officer
The Federal Savings Bank
11.2025 - Current
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Improved team''s closing ratio by conducting ongoing training sessions focused on sales techniques and product knowledge.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
CRA Loan Officer
1st Colonial Bank
10.2024 - 03.2025
CRA Loan Officer
Fulton Bank
01.2022 - 04.2024
CRA Loan Officer
Fulton Bank
01.2022 - 04.2024
Assistant Vice President CRA Originator
Customers Bank
06.2015 - 01.2022
CRA Residential Loan Officer
Susquehanna Bank
02.2014 - 06.2015
CRA Residential Loan Officer
Susquehanna Bank
02.2014 - 06.2015
Senior Loan Officer
Santander Bank
06.2013 - 02.2014
Senior Loan Officer
Citizens Bank
08.2011 - 06.2013
Senior Loan Officer
Citizens Bank
08.2011 - 06.2013
Senior Mortgage Officer
Sovereign Bank
10.2007 - 08.2011
- Loan originator responsible for the origination of residential loans (including FHA, PHFA, VA, Conventional) construction perm, condominiums, townhouses and multi-family units.
- Maintained a yearly pipe-line not less than 10 million
- Sold a variety of loan products
- Strong focus on customer service and customer relationship management
- Helped negotiate closing/settlements for customers and realtors
- Achieved top originator recognition from Pennsylvania Housing and Finance Agency for 2010 (www.phfa.org)
Home Loan Consultant
Countrywide Home Loans
08.2004 - 10.2007
- Outside loan originator responsible for the origination of residential loans. Included obtaining loan applications from qualified applicants, running credit reports, and obtaining employment and financial statements.
- Maintained a steady pipeline of loan originations on a monthly basis of not less than 1 million
- Sold a variety of loan products
- Strong focus on customer service and customer relationship management
- Helped negotiate closing/settlements for customers and realtors
- Formed relationships with realtors throughout the tri-state area to insure continual business from home buyers
Mortgage Lender
Sunset Mortgage Company
01.2004 - 08.2004
- Responsible for originating residential and commercials loans by taking credit applications. In addition, requested title reports, schedules settlement dates, collected all documents from customer’s while maintaining direct contact with them throughout the loan process.
- Maintained a steady pipeline of loan originations on a monthly basis of not less than 1 million
- Sold a variety of loan products
- Strong focus on customer service and customer relationship management
- Helped negotiate closing/settlements for customers and realtors
- Formed networking relationships with various realtors and insurance agencies to maintain a steady customer base
- Set up advertising to insure continual business
- Attended various trade show events to promote name recognition by potential customers
Premise Sales Representative
Verizon Information Services
11.2002 - 11.2003
- Responsible for maintaining existing customer base of advertisers while soliciting and obtaining new customers. Sold print and web advertising to existing and new customers.
- Sold various products and services to existing and new customers
- Performed account management activities for existing and new customers
- Negotiated and managed service contracts for customers
- Strong focus on customer service and customer relationship management
- Consistently met or exceeded sales goals or quotas
Premise Sales Representative
Verizon Information Services
11.2002 - 11.2003
- Responsible for maintaining existing customer base of advertisers while soliciting and obtaining new customers. Sold print and web advertising to existing and new customers.
- Sold various products and services to existing and new customers
- Performed account management activities for existing and new customers
- Negotiated and managed service contracts for customers
- Strong focus on customer service and customer relationship management
- Consistently met or exceeded sales goals or quotas
Sales Representative B2B
Sprint PCS
11.2000 - 11.2002
- Responsible for the sale of Spring PCS’s full line of data and wireless applications. Duties included: cold calling, writing weekly reports, creating proposals, conducting group and individual presentations. Responsible for maintaining customer relationship database via Siebel software program.
- Sold various products and services to existing and new customers
- Performed account management activities for existing and new customers
- Negotiated and managed service contracts for customers
- Strong focus on customer service and customer relationship management
- Achieved over 200% above quota for 3 consecutive months
- Achieved Sales Representative of the month award (3x)
- Exceeded Year end quota attained at 112%
Job Developer
NAACP
03.2000 - 11.2000
- Recruited, trained and mentored clients for a “Back to Work” program initiative. Established executive relationships with major companies in the Philadelphia area to obtain internships for clients needing work experience. Major clients included: Independence Blue Cross, Mercy Health, Comcast Cable and Devereux. Solicited corporate sponsorships to fund various projects within our program.
Sales Representative B2B
Comcast Communications
10.1996 - 03.2000
- Responsible for sales of Comcast telecommunication products and equipment. Duties included: developing and implementing marketing and promotional strategies, writing annual business plan to attain territory and company goals, planning and conducting trade shows and promotional events, giving group presentations to potential customers. Developed and maintained customer database and solicited corporate sponsorship for various projects.
- Sold various products and services to existing and new customers
- Performed account management activities for existing and new customers
- Negotiated and managed service contracts for customers
- Strong focus on customer service and customer relationship management
- Consistently attained sales goals and quota
- Achieved Sales Representative of the Month Award (4x)
New Account Supervisor (Interim)
PECO Energy Company
02.1988 - 10.1996
- Managed staff of nine employees in a direct customer contact environment. Responsible for the daily case settlement of the branch office including the preparation of bank deposits and the reconciliation of all accounting entries. Responsible for the training and development of office personnel. Reviewed and analyzed applications for commercial accounts to determine credit worthiness.
- Customer Consultant
- Responded to customer inquiries pertaining to regulatory issues through verbal and written communication. Facilitated the reconciliation of commercial and residential customer disputes. Prepared and analyzed customer financial statements to determine credit worthiness. Researched and prepared adjustments to customer accounts. Call center environment.
- Emergency Services Representative
- Developed and tracked Disaster Recovery Procedures that resulted in a 30% increase in emergency response effectiveness. Responsible for monitoring all incoming emergency calls. Responsible for the distribution of internal communications regarding emergency preparedness.
New Account Supervisor (Interim)
PECO Energy Company
02.1988 - 10.1996
- Managed staff of nine employees in a direct customer contact environment. Responsible for the daily case settlement of the branch office including the preparation of bank deposits and the reconciliation of all accounting entries. Responsible for the training and development of office personnel. Reviewed and analyzed applications for commercial accounts to determine credit worthiness.
- Customer Consultant
- Responded to customer inquiries pertaining to regulatory issues through verbal and written communication. Facilitated the reconciliation of commercial and residential customer disputes. Prepared and analyzed customer financial statements to determine credit worthiness. Researched and prepared adjustments to customer accounts. Call center environment.
- Emergency Services Representative
- Developed and tracked Disaster Recovery Procedures that resulted in a 30% increase in emergency response effectiveness. Responsible for monitoring all incoming emergency calls. Responsible for the distribution of internal communications regarding emergency preparedness.
Education
Accomplishment Seminar - Interpersonal Communications, Personal Development, Self-Expression and Leadership
Landmark Education Corporation
Major - Communications
West Chester University
Major - Academic
Philadelphia High School for Girls
Skills
Communication & Interpersonal Skills
Relationship Management
Conflict Management & Agility
Engaging Presentation and Facilitation Skills
Client-centered
Negotiation Skills
Leadership
Business Development
Analytical
Problem solver
Community Builder
Collaborative Team Player
Mentoring and Coaching
Sales
Financial Acumen
Competencies And Capabilities
- Communication & Interpersonal Skills
- Relationship Management
- Conflict Management & Agility
- Engaging Presentation and Facilitation Skills
- Client-centered
- Negotiation Skills
- Leadership
- Business Development
- Analytical
- Problem solver
- Community Builder
- Collaborative Team Player
- Mentoring and Coaching
- Sales
- Financial Acumen
Community And Organizational Collaborations
- Urban League of Philadelphia
- Philadelphia Housing Authority (PHA)
- Asociacion Puertorriqenos APM: Community and Economic Financial Opportunity Center
- Hispanic Chamber of Commerce
- The Sentencing Foundation – Court of Common Pleas
- City of Philadelphia
- New Kensington CDC
- Exelon
- State Representative Steve Kinsey’s 201st Legislative District Veteran’s Administration Committee
Primary Residence
1420 N. 12th Street, Philadelphia, PA, 19122
Second Home
231 174th Street Unit 720, Sunny Isles Beach, FL, 33160
Awards
- Commonwealth of Pennsylvania State Bond Program: PHFA four-time award winner
- 2010
- 2019
- 2020
- 2021
- Recognized for my commitment to making a difference in providing first time home ownership in under-resourced communities.
- Marquis Who’s Who
- 2022
- 2023
- Identified in the publication as an influential community member for my professional practice in the mortgage industry.
Accomplishments
4x Phfa top producer
Timeline
Senior Loan Officer
The Federal Savings Bank
11.2025 - Current
CRA Loan Officer
1st Colonial Bank
10.2024 - 03.2025
CRA Loan Officer
Fulton Bank
01.2022 - 04.2024
CRA Loan Officer
Fulton Bank
01.2022 - 04.2024
Assistant Vice President CRA Originator
Customers Bank
06.2015 - 01.2022
CRA Residential Loan Officer
Susquehanna Bank
02.2014 - 06.2015
CRA Residential Loan Officer
Susquehanna Bank
02.2014 - 06.2015
Senior Loan Officer
Santander Bank
06.2013 - 02.2014
Senior Loan Officer
Citizens Bank
08.2011 - 06.2013
Senior Loan Officer
Citizens Bank
08.2011 - 06.2013
Senior Mortgage Officer
Sovereign Bank
10.2007 - 08.2011
Home Loan Consultant
Countrywide Home Loans
08.2004 - 10.2007
Mortgage Lender
Sunset Mortgage Company
01.2004 - 08.2004
Premise Sales Representative
Verizon Information Services
11.2002 - 11.2003
Premise Sales Representative
Verizon Information Services
11.2002 - 11.2003
Sales Representative B2B
Sprint PCS
11.2000 - 11.2002
Job Developer
NAACP
03.2000 - 11.2000
Sales Representative B2B
Comcast Communications
10.1996 - 03.2000
New Account Supervisor (Interim)
PECO Energy Company
02.1988 - 10.1996
New Account Supervisor (Interim)
PECO Energy Company
02.1988 - 10.1996
Accomplishment Seminar - Interpersonal Communications, Personal Development, Self-Expression and Leadership
Landmark Education Corporation
Major - Communications
West Chester University
Major - Academic
Philadelphia High School for Girls