Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Crystal Tzic

Lancaster,CA

Summary

Proven track record in enhancing customer relations and streamlining operations, as demonstrated at Brighter Beginnings Match Concierge. Skilled in data entry and problem-solving, I excel in high-stress situations, ensuring client satisfaction and operational efficiency. Fluent in Spanish and English, my commitment to excellence boosted repeat business and optimized store performance. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Brighter Beginnings Match Conceirge
05.2021 - 10.2024
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Assistant Key Holder

Torrid
09.2020 - 04.2021
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.
  • Participated in ongoing training programs to stay up-to-date on industry trends and best practices for retail sales associates.
  • Coordinated with fellow staff members to ensure all daily tasks were completed efficiently, contributing to a smooth operation of the store.
  • Collaborated with store management to develop new strategies for boosting sales during slow periods.
  • Assisted keyholder in opening/closing duties which included preparing registers, securing the premises, and performing end-of-day financial reconciliation tasks accurately.
  • Provided backup support for keyholder duties when necessary, ensuring seamless coverage during staff absences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Associate

Torrid
12.2019 - 09.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

No Degree - Behavioral Sciences

Santa Monica College
Santa Monica, CA
06-2026

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Filing
  • Customer Relations
  • Cash Handling
  • Problem-Solving
  • Honest and Dependable
  • POS System Operation
  • FLUENT IN Spanish and English
  • Reliable and Responsible
  • Register Opening and Closing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Administrative Assistant

Brighter Beginnings Match Conceirge
05.2021 - 10.2024

Assistant Key Holder

Torrid
09.2020 - 04.2021

Sales Associate

Torrid
12.2019 - 09.2020

No Degree - Behavioral Sciences

Santa Monica College
Crystal Tzic