Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Ulloa

Lake Elsinore

Summary

Dynamic healthcare professional with a proven track record at MyKid's Dentist and Orthodontics, excelling in patient care coordination and quality improvement. Adept at managing specialist schedules and securing financial commitments, while fostering effective communication. Detail-oriented and organized, I thrive under pressure, ensuring optimal patient satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Specialty Healthcare Coordinator

MyKid's Dentist and Orthodontics
03.2022 - Current
  • Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework with Dental Company
  • Improved patient satisfaction by coordinating timely and efficient healthcare services.
  • Gain a financial commitment from the patient to start the treatment as diagnosed by the Specialist
  • Proactive management of the Specialists’ schedules to ensure that they are full, staggered, balanced, and productive with appropriate paperwork for treatment completed
  • Thorough understanding of Specialty goals and metrics, including additional reports used for tracking key metrics and patient care
  • Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
  • Acts as a liaison for the office and specialty teams; facilitates communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care with scheduling follow up appointments with Pediatrics Specialty, Orthodontics and Oral Surgery

Front Desk Receptionist

Dr. Walter E. Stevens Office
11.2020 - 02.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process, verifying insurance and collecting third party claims
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
  • Scheduled, coordinated and confirmed appointments, medical billing and financial information
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
  • Assisted in doctor needs

Senior Lead

Old Navy
04.2020 - 11.2020
  • Skilled at working independently and collaboratively in a team environment
  • Worked effectively in fast-paced environments and the ability to learn quickly and adapt to new situations
  • Ran registers during busy times to back up cashier staff and support smooth customer flow
  • Unboxed and restocked merchandise into attractive displays
  • Provided accurate information to help customers quickly navigate the store and acquire items for purchase
  • Leading SFS (Shipment from Store) making sure all units are completed in a timely manner

Accountant

HJS Transport
01.2019 - 02.2020
  • Issued monthly billing statements and invoiced payments
  • Disputed Payments
  • Managing the status employees accounts
  • Gathered financial information, prepared documents, and closed books

Education

Bachelor of Science - Health Sciences

Arizona State University
Tempe, AZ
10-2026

Associate of Arts - Kinesiology

Riverside City College
Riverside, CA
08-2022

Temescal Canyon High School
Lake Elsinore, CA
06-2020

Skills

  • Patient care coordination
  • Public Communications
  • Healthcare management
  • Quality improvement
  • Innovation skills
  • Multitasker
  • Detailed Oriented
  • Challenge Driven
  • Organized
  • Work well and efficiently under pressure

Timeline

Specialty Healthcare Coordinator

MyKid's Dentist and Orthodontics
03.2022 - Current

Front Desk Receptionist

Dr. Walter E. Stevens Office
11.2020 - 02.2022

Senior Lead

Old Navy
04.2020 - 11.2020

Accountant

HJS Transport
01.2019 - 02.2020

Bachelor of Science - Health Sciences

Arizona State University

Associate of Arts - Kinesiology

Riverside City College

Temescal Canyon High School

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