Crystal Umhauer
Queen Creek,AZ
Summary
Dynamic Registered Nurse Case Manager with extensive experience at Hospice of the Valley, excelling in care coordination and patient advocacy. Proven ability to enhance patient outcomes through comprehensive assessments and tailored care plans. Strong clinical judgment and effective communication skills foster collaboration with interdisciplinary teams, ensuring optimal resource utilization and improved patient satisfaction.
Overview
17
17
years of professional experience
Work History
Registered Nurse Case Manager
Hospice of the Valley
05.2024 - Current
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
Registered Nurse
Erie County Medical Center
Buffalo, NY
01.2008 - 01.2019
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Charge Detox/mental Health RN
Silkworth Detox Center
Scottsdale, AZ
05.2019 - 05.2024
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Managed care from admission to discharge.
Education
Associate Degree In Nursing - Nursing
Excelsior College
Albany, NY06.2018
Skills
- Direct patient care
- Goal setting
- Care coordination
- EMR / EHR
- Case evaluation
- Patient assessments
- Mental health support
- Ethical considerations
- Patient care planning
- Clinical assessment
- Patient advocacy
- Palliative care
- Chronic disease management
- HIPAA compliance
- Strong clinical judgment
- Heartsaver CPR AED (CPR AED)
- Test interpretations
Timeline
Registered Nurse Case Manager
Hospice of the Valley
05.2024 - Current
Charge Detox/mental Health RN
Silkworth Detox Center
05.2019 - 05.2024
Registered Nurse
Erie County Medical Center
01.2008 - 01.2019
Associate Degree In Nursing - Nursing
Excelsior College
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