CRYSTAL CEA
Customer Experience Specialist
Dallas
Summary
Highly skilled and customer-focused specialist with 6 years of experience in delivering exceptional service and working in a team environment. Proficient in handling customer inquiries, resolving issues, and maintaining positive relationships. Adept at multitasking, problem-solving, and adapting to various situations. Strong communication and interpersonal skills to ensure customer satisfaction and organizational success.
Overview
7
7
years of professional experience
2026
2026
years of post-secondary education
Work History
Chiropractic Assistant
Rhodes Chiropractic
01.2023 - 01.2025
- Supported daily clinical operations by preparing patients for chiropractic treatments, assisting during procedures, and ensuring comfort throughout visits.
- Maintained detailed and confidential patient records, including intake forms, insurance documentation, and treatment notes, using EMR systems to ensure accuracy and compliance with HIPAA regulations.
- Managed front desk responsibilities, including greeting patients, scheduling and confirming appointments, processing payments, and coordinating follow-up care.
- Provided knowledgeable guidance to patients regarding exercises, therapy recommendations, and chiropractic wellness plans as directed by the chiropractor.
- Handled high-volume phone calls and email correspondence, answering questions regarding services, insurance, and scheduling with professionalism and empathy.
- Collaborated with insurance companies to verify patient coverage and benefits, and assisted with billing and claims resolution.
- Promoted a clean, organized, and welcoming clinic environment by overseeing supplies, equipment sanitation, and daily operational flow.
- Built strong rapport with patients, fostering a positive and healing atmosphere, and supporting long-term patient relationships and retention.
Customer Service Specialist
Audi
01.2021 - 01.2023
- Provided exceptional customer service to Audi vehicle owners and potential buyers, addressing inquiries via phone and email.
- Handled customer complaints and concerns with professionalism and empathy, working towards timely and satisfactory resolutions.
- Assisted customers in scheduling vehicle service appointments, coordinating with service departments, and providing updates on repair status.
- Maintained accurate and detailed customer records, ensuring all interactions and transactions were properly documented in the customer database.
- Collaborated with Audi sales and service teams to ensure a seamless customer experience from initial inquiry to post-purchase support.
- Proactively followed up with customers to ensure their satisfaction and addressed any additional needs or inquiries.
- Uphold Audi’s brand image by delivering personalized and professional customer interactions aligned with the company’s values.
Phone Banker
Wells Fargo
01.2019 - 01.2021
- Processed various banking transactions, including fund transfers, bill payments, and account updates, ensuring accuracy and adherence to security protocols.
- Actively promoted and cross-sold Wells Fargo’s banking products, such as credit cards, loans, and investment options, to expand the customer’s relationship with the bank.
- Collaborated with various departments within Wells Fargo, such as fraud prevention, loan processing, and account management, to facilitate seamless customer experiences.
- Met individual and team performance metrics, including call handling time, customer satisfaction scores, and sales targets.
- Complied with regulatory guidelines and internal policies to ensure all interactions and transactions were conducted in a compliant and ethical manner.
Server
Brooklyn Trattoria
01.2018 - 01.2019
- Provided excellent customer service by greeting patrons, taking orders, and ensuring a positive dining experience for guests.
- Demonstrated a strong knowledge of the restaurant’s menu offerings, including daily specials, ingredients, and preparation methods, to assist customers in making informed choices.
- Efficiently handled food and beverage orders, accurately inputting them into the POS system, and delivering them promptly to guests’ tables.
- Addressed any customer inquiries or concerns with professionalism and courtesy, aiming to exceed guest expectations and resolve issues to their satisfaction.
- Up-sold menu items, desserts, and beverages to enhance the dining experience and increase sales revenue.
- Handled cash and credit card transactions, accurately processing payments and providing change to customers.
Education
Associate of Science - Business
Dallas College
Dallas, TX06-2027
High School Diploma - undefined
Century High School
Skills
- Team Player
- Communication
- Problem Solving
- Bilingual
- Leadership
- Customer Service
Timeline
Chiropractic Assistant
Rhodes Chiropractic
01.2023 - 01.2025
Customer Service Specialist
Audi
01.2021 - 01.2023
Phone Banker
Wells Fargo
01.2019 - 01.2021
Server
Brooklyn Trattoria
01.2018 - 01.2019
High School Diploma - undefined
Century High School
Associate of Science - Business
Dallas College
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