Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Crystal Valadez

Midvale

Summary

Customer Service Representative with proven success at Sundance Catalog in problem resolution and relationship building. Enhanced customer satisfaction through effective communication and upselling, consistently exceeding performance metrics. Proficient in Microsoft Excel and skilled in managing high-stress situations with professionalism.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Sundance Catalog
09.2017 - Current
  • Delivered exceptional customer service through effective communication and problem-solving skills.
  • Managed customer inquiries across multiple channels, ensuring timely and accurate responses.
  • Resolved complex customer issues by collaborating with cross-functional teams for effective solutions.
  • Streamlined order processing procedures to enhance efficiency and reduce response time.
  • Implemented feedback loops to gather customer insights, driving improvements in service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Trained new staff on company policies, customer service protocols, and product knowledge.

Education

High School Diploma -

Horizonte
Salt Lake City, UT
05-1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Complaint resolution
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Product knowledge
  • Order processing
  • Product sales
  • Research
  • Service upselling
  • Retail store support
  • Data entry

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Animal Welfare Advocacy
  • I enjoy cooking for friends and family gatherings
  • Watching Movies and TV Shows
  • I like trying new recipes and food trends
  • Gardening
  • Astrology

Timeline

Customer Service Representative

Sundance Catalog
09.2017 - Current

High School Diploma -

Horizonte

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