Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Valdez

El Paso,TX

Summary

Detail-oriented and compassionate individual seeking an entry-level Registered Behavior Technician position to utilize training in applied behavior analysis (ABA) to support individuals with developmental disabilities. Dedicated to implementing behavior intervention plans with patience and enthusiasm to promote positive behavioral outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

DataXport
11.2020 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Coached employees through day-to-day work and complex problems.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.

Receptionist

Manweld Mechanical Inc
06.2016 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Bachelor of Arts - Psychology

The University of Texas At El Paso
El Paso, TX
05.2019

High School Diploma -

Parkland High School
El Paso, TX
05.2008

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Handling Escalations
  • Workflow Optimization
  • Active Listening
  • Patience and Empathy

Certification

Completed 40-Hour Registered Behavior Technician (RBT) Training

  • Training Provider: The University of Texas at San Antonio
  • Completion Date: May 2024

Timeline

Customer Service Supervisor

DataXport
11.2020 - Current

Receptionist

Manweld Mechanical Inc
06.2016 - 03.2020

Bachelor of Arts - Psychology

The University of Texas At El Paso

High School Diploma -

Parkland High School

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Crystal Valdez