Crystal Valdez

Deliver orders while complying with DoorDash’s customer service and food hygiene policies.

Utilizing the DoorDash app to set availability, accept deliveries and locate customers.

Provide exceptional customer service, with a 5.0 customer service rating.

Resolve customer issues such as incorrect orders

Maintaining a 100% delivery completion

Record expenses and maintain receipts

• Self-motivation

• Time management

• Ability to work independently

• Meeting tight deadlines

• Working under pressure

• Multitasking

• Organization

• Flexibility

• Resilience

• Accountability

• Utilize tools like Service Titan

• Facilitated effective communication with technicians to ensure seamless service delivery and problem resolution.

• Coordinated service calls efficiently to enhance operational workflow and improve customer satisfaction.

• Demonstrated exceptional customer service skills to address client inquiries and resolve issues promptly.

• Managed work schedules to optimize staff productivity and ensure adequate coverage for operational needs.

• Achieved data entry accuracy by meticulously verifying and inputting information to maintain database integrity.

• Executed route optimization strategies to enhance delivery efficiency and reduce transportation costs.

• Executive Assistant to the General Manager

• Worked on various duties around the office in various departments.

• Participated in jobsite measures

• Estimated jobs for cabinetry.

• Handled Customer Service calls

• Controlled deliveries of materials

• Handled the calendar for the General manager.

• Scheduled design teams appointments
• Communicated between design team and clients
• Answered phones in a courteous and professional manner
• Trained new Lead Associates
• Utilized Outlook, MS and Excel
• Welcomed all signed customers to the company (Production)
• Created client folder and contracts (Production)
• MEO Calls (Production)
• Special events and Home Depot Training
• Canvassing
• Performed various duties around the office in all departments

• Organized and implemented group activities in an efficient manner
• Scheduled appointments and ensured timely arrival
• Maintain accurate financial records and paid all invoices on time
• Answered phones and took accurate messages
• Prepared reports and created documents using MS and Excel
• Located desired information for team and or clients

• Monitored and prepared employee time sheets
• Revised and organized client paperwork
• Communicated and coordinated daily objective for all employees
• Communicated with supervisor on a daily basis
• Scheduled all appointments with clientele