Overview
Work History
Education
Timeline
Generic

Crystal Valentin

Tafton,PA

Overview

7
7
years of professional experience

Work History

Call Center Coordinator

Sprout Dental
Hamlin, PA
11.2024 - Current
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Interviewed patients to complete case histories and intake forms.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Collected payments from patients in accordance with established policies and procedures.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.
  • Organized patient charts prior to each appointment in order to save time during check-in process.

Online Shopper/Warehouse Associate

Walmart
Honesdale, PA
09.2023 - 09.2023
  • Processed customer orders accurately and efficiently.
  • Provided technical support for customers experiencing difficulty with their online purchases.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Completed pickup and shopping orders for customers within local area.
  • Scanned items when pulling from shelves to update system stock information.

Group Leader/Creative Director

NIDC
The Bronx, NY
09.2019 - 06.2020
  • Provided support to students by monitoring their progress, answering questions, and helping with assignments.
  • Supervised student activities during recess, lunchtime, and other breaks.
  • Helped maintain a safe learning environment for all students.
  • Attended faculty meetings and provided feedback from student perspective.
  • Monitored student behavior in the classroom, hallways, cafeteria, playground.
  • Recorded attendance daily and submitted reports to school administrators as needed.
  • Prepared documents such as letters, memos, emails and forms as requested by teachers or administration staff.
  • Answered phones and took messages when necessary.
  • Designed Science Curriculum for kids ages 4-12 for a better understanding of the subject.

Restaurant Hostess

Sookk
New York, NY
08.2019 - 03.2020
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.

Stock Lead

Aerie By American Eagle
New York, NY
10.2018 - 06.2019
  • Reviewed inventory levels and replenished stock as needed.
  • Directed team members to ensure efficient stocking of shelves.
  • Created in-store displays for promotional items.
  • Ensured all products were priced accurately and displayed properly.
  • Maintained a safe, clean, and organized work area.
  • Assisted customers with product selection and answered questions regarding product features or benefits.
  • Monitored store performance metrics such as sales volume and profit margin goals.
  • Instructed new employees on proper stocking techniques.
  • Provided feedback to management on areas needing improvement in store operations.
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.

Nutrition Assistant

Columbia University BakerField Athletic Complex
New York, NY
12.2018 - 03.2019
  • Gathered data on client's dietary intake and documented it for review by dietitians.
  • Conducted research on new products and recipes that adhere to nutritional standards.
  • Compiled reports containing nutritional information for specific foods and diets.
  • Prepared written summaries of client's progress towards meeting nutrition goals.
  • Monitored food storage areas to ensure proper temperature control, sanitation, and rotation of stock items.
  • Ordered food supplies from vendors while adhering to budgetary constraints.
  • Instructed individuals on proper portion sizes, menu planning techniques, meal preparation methods.
  • Worked with nutritionist to personalize client meal and snack plans to promote good health and performance.
  • Reviewed patient food allergies, calculated diet and restricted food choices from menu.

Dental Office Receptionist

Gattegno DMD Private Office
New York, NY
12.2017 - 11.2018
  • Greeted and checked in patients, verifying insurance information and collecting co-pays.
  • Scheduled appointments and managed the office calendar to ensure efficient use of time.
  • Responded to telephone inquiries from patients in a timely manner, providing accurate information and direction as needed.
  • Prepared treatment plans for patient approval, including cost estimates and payment arrangements.
  • Filed patient records accurately, ensuring up-to-date documentation of all procedures performed.
  • Monitored patient flow throughout the day to ensure that each appointment was running on time.
  • Ensured compliance with HIPAA regulations by keeping confidential medical records secure at all times.
  • Followed up with patients after their appointment via phone call or mailings to confirm satisfaction.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.

Dental Assistant

Gattegno DMD Private Office
New York, NY
12.2017 - 11.2018
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Maintained a neat, clean and organized environment throughout the office.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Sterilized instruments according to established guidelines and protocols.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Laid out dental instruments and equipment before procedures.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.

Education

Some College (No Degree) - Criminal Justice

Monroe College
The Bronx, NY

Timeline

Call Center Coordinator

Sprout Dental
11.2024 - Current

Online Shopper/Warehouse Associate

Walmart
09.2023 - 09.2023

Group Leader/Creative Director

NIDC
09.2019 - 06.2020

Restaurant Hostess

Sookk
08.2019 - 03.2020

Nutrition Assistant

Columbia University BakerField Athletic Complex
12.2018 - 03.2019

Stock Lead

Aerie By American Eagle
10.2018 - 06.2019

Dental Office Receptionist

Gattegno DMD Private Office
12.2017 - 11.2018

Dental Assistant

Gattegno DMD Private Office
12.2017 - 11.2018

Some College (No Degree) - Criminal Justice

Monroe College

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Crystal Valentin