Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Vance Egan

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

9
9
years of professional experience

Work History

Cashier

AMPM Arco
01.2024 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Person in Charge

Kroger
05.2019 - 01.2024
  • Improved overall team performance by implementing efficient management strategies and providing clear guidance.
  • Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
  • Streamlined daily operations by developing and implementing new policies, procedures, and systems to increase efficiency.
  • Enhanced employee engagement with regular feedback sessions, professional development opportunities, and recognition programs.
  • Successfully negotiated contracts with vendors and suppliers, securing favorable terms for the organization.
  • Facilitated training sessions for employees on various topics, enhancing their skills and knowledge for career growth.
  • Developed strong relationships with clients by understanding their needs and delivering customized solutions accordingly.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Worked with management team to implement proper division of responsibilities.

Cashier

AMPM Arco
09.2018 - 03.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Customer Service Representative

Walmart
09.2014 - 01.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.

Education

GED -

Bates Technical College
Tacoma, WA

Skills

  • Drawer Balancing
  • Cash Register Operation
  • Product Restocking
  • POS Systems
  • Customer Service
  • Returns Processing
  • Customer Assistance
  • ID Verification
  • Cash Handling
  • Payment Processing
  • Written and Verbal Communication
  • Regulatory Compliance
  • Identification Checks
  • Loyalty Program Promotion
  • Order Verification
  • Refunds and Exchanges
  • POS System Operations
  • Order Taking
  • Cash Register Systems
  • Daily Reporting
  • Liquor Law Compliance
  • Cash Handling and Management
  • Refund Handling
  • Customer Relations
  • Currency Counting
  • Cash Handling Expertise
  • Cash Management
  • Liquor Regulations and Compliance
  • Cleaning and Sanitizing
  • Spirit, Wine, and Beer Expertise
  • Money Handling
  • Guest Inquiries
  • Cash Drawer Balancing
  • Staff Mentoring
  • Staff Training
  • Time Management Skills
  • Telephone Etiquette
  • Inventory Stocking
  • Reliable and Responsible
  • Coin and Currency Counting
  • Team Leadership
  • Cash Register Operations
  • Drawer Management

Timeline

Cashier

AMPM Arco
01.2024 - Current

Person in Charge

Kroger
05.2019 - 01.2024

Cashier

AMPM Arco
09.2018 - 03.2019

Customer Service Representative

Walmart
09.2014 - 01.2019

GED -

Bates Technical College

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Crystal Vance Egan