Crystal VanDyk
Pensacola
Summary
Dynamic Central Station Manager at Panhandle Alarm And Telephone, skilled in team leadership and security protocol implementation. Enhanced operational efficiency through strategic process improvements and effective staff training. Cultivated strong customer relationships while managing a dedicated team, ensuring high service levels and proactive emergency response.
Overview
18
18
years of professional experience
Work History
Central Station Manager
Panhandle Alarm And Telephone
Pensacola
10.2007 - Current
- Oversaw staff schedules and coordinated training programs for new employees.
- Implemented process improvements to enhance operational efficiency and service quality.
- Led team meetings to communicate updates and address operational challenges.
- Conducted performance evaluations and provided feedback to team members regularly.
- Collaborated with upper management to align operational goals with company objectives.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Monitored performance of staff members in order to identify areas requiring improvement or additional training.
- Ensured that all security protocols were followed at the Central Station in order to protect confidential information from unauthorized access.
- Assisted with interviewing potential candidates for open positions within the department.
- Managed a team of 8 operators responsible for answering incoming calls from customers, responding to alarms and other emergency situations.
- Delivered high level of service to customers in effort to build upon relationships for future.
Education
High School Diploma -
Henry McMillan
Pensacola, FL05-2002
Skills
- Staff scheduling
- Security protocol
- Customer relationship management
- Team leadership
- Hiring and onboarding
- Employee scheduling
- Self motivation
- Policy implementation
- Alarm monitoring
- Video surveillance
- Emergency response
Affiliations
- I love my children and grandchildren. Spending time with them makes me so happy. The best thing about it is showing them how to be caring and compassionate human beings and teaching them the importance of love and kindness.
References
References available upon request.
Timeline
Central Station Manager
Panhandle Alarm And Telephone
10.2007 - Current
High School Diploma -
Henry McMillan
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