Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Vanhlakith

Summary

Experienced and highly organized Client Service Manager with a strong background in veterinary medicine, team leadership, and customer relations. Skilled in training, scheduling, and ensuring exceptional client satisfaction in both clinical and animal hospitality settings. Known for empathetic communication, high-volume call handling, and effective conflict resolution. Seeking an opportunity that prioritizes health benefits and work-life balance.

Overview

9
9
years of professional experience

Work History

Client Service Manager

Wag Hotels
04.2025 - Current
  • Created customer support strategies to increase customer retention.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Trains and oversees Client Services Team on check-ins/outs, client communications, and boarding operations.
  • Maintains hotel cleanliness, guest health/safety protocols, and emergency readiness.
  • Manages public reviews, internal satisfaction surveys, and first-time client experiences.
  • Collaborates with marketing for events, promotions, and social media content.
  • Handles scheduling, inventory, onboarding, employee performance evaluations, and payroll.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Took ownership of customer issues and followed problems through to resolution.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Client Service Manager

VCA Animal Medical Center
12.2021 - 04.2025
  • Supervised reception and front desk operations in a high-volume veterinary hospital.
  • Scheduled staff, resolved client concerns, and coordinated multi-department workflows.
  • Managed 300+ daily calls and implemented training programs for new hires.
  • Supported wellness membership plan marketing and insurance claim processing.
  • Created and reviewed invoices to confirm accuracy.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Shift Leader

Rabbit Rabbit Tea
08.2019 - 06.2020
  • Managed POS systems, online orders, inventory, and vendor relations.
  • Completed cash and credit card transactions accurately using POS software.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new employees, sharing knowledge and expertise of teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Assistant Manager

Buddy Tea House
10.2018 - 08.2019
  • Generated repeat business through exceptional customer service.
  • Directed daily operations, staff training, POS oversight, and community events.
  • Resolved client issues and maintained equipment.
  • Maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Assistant Manager

ShareTea
12.2017 - 10.2018
  • Handled scheduling, inventory, customer service, and staff onboarding.
  • Balanced cash drawers and ensured compliance with food safety protocols.
  • Created special recipe items and seasonal offerings to best meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Assistant Manager

T4 Tea For U
09.2016 - 12.2017
  • Recruited, interviewed and hired employees.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Maintained and operated tea machines, blenders, commercial deep fryer, steamer, and other equipment.

Education

GED -

Valley High School
Sacramento, CA
05-2015

Skills

  • Staff Leadership & Training
  • High-Volume Call Handling
  • Emergency Response Coordination
  • Calendar & Schedule Management
  • Conflict Resolution & Issue Escalation
  • Superior Computer Proficiency
  • Animal Care, Boarding & Hospitality
  • Policy Compliance & SOP Development

Timeline

Client Service Manager

Wag Hotels
04.2025 - Current

Client Service Manager

VCA Animal Medical Center
12.2021 - 04.2025

Shift Leader

Rabbit Rabbit Tea
08.2019 - 06.2020

Assistant Manager

Buddy Tea House
10.2018 - 08.2019

Assistant Manager

ShareTea
12.2017 - 10.2018

Assistant Manager

T4 Tea For U
09.2016 - 12.2017

GED -

Valley High School

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