Crystal Vargas
Oran,FL
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Specialized in diversity recruiting, operational management and employee engagement. Adept at building positive relationships with employees and staff. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Elmwood Home Care
2022.06 - 2023.07
- Conducted over 40 new employee onboarding per month, and provided ongoing orientation training.
- Developed and implemented effective recruitment and onboarding strategies for over 400 new hires.
- Upheld confidentiality requirements and regulatory compliance guidelines
- Applied administrative knowledge and courtesy to explain procedures and services to over 200 active patients.
Life Customer Service Representative
Amica Life Insurance
2020.12 - 2021.09
- Delivered exceptional customer service to over 50 customers per day, by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction score of 92%, with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Santander Bank N.A
2020.06 - 2020.11
- Managed over 50 customer request per day, for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, by minimizing wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Education
BBA -
Florida State College At Jacksonville
Jacksonville, FL05.2027
Skills
- Employment Data Tracking
- Conduct Orientations and Training
- Medical Terminology Knowledge
- Over 7 Years Of Customer Service Experience
- Quality Assurance Controls
- Multi-Line Telephone Operation
- Active Listening Skills
- Inbound/Outbound Calls
- LexisNexis Accurint
- Organization and Time Management
- Billing Issue Resolution and Support
- Schedule Management
Accomplishments
- Awarded "Empathy Award" in 2020.
Certification
- Toast Masters: Success communication and success leadership series - December 2019
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Elmwood Home Care
2022.06 - 2023.07
Life Customer Service Representative
Amica Life Insurance
2020.12 - 2021.09
Customer Service Representative
Santander Bank N.A
2020.06 - 2020.11
BBA -
Florida State College At Jacksonville
- Toast Masters: Success communication and success leadership series - December 2019
Similar Profiles
Diane RamsdellDiane Ramsdell
Home Care RN Case Manager at Elmwood Home CareHome Care RN Case Manager at Elmwood Home Care
Yaritza PayampsYaritza Payamps
Patient Care Coordinator at Elmwood Home CarePatient Care Coordinator at Elmwood Home Care
Leanne MacKayLeanne MacKay
Housekeeper at Extendicare Elmwood Place Long-Term Care HomeHousekeeper at Extendicare Elmwood Place Long-Term Care Home