Crystal Vargas
Division Manager
Mesquite,TX
Summary
Professional manager with extensive experience leading teams and driving results in dynamic environments. Strong focus on team collaboration, adaptability, and achieving organizational goals. Skilled in strategic planning, performance management, and process improvement. Reliable leader with track record of delivering consistent results and fostering positive and productive workplace.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Division Manager
Mendez and Associates
Fort Worth, United States
06.2024 - Current
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Promoted innovation within the division by encouraging creative problem-solving techniques among staff members.
- Ensured regulatory compliance by staying up-to-date on industry standards, guidelines, and policies, conducting internal audits as necessary.
- Resolved escalated client issues promptly, maintaining positive working relationships with customers and boosting retention rates.
- Generated new business leads through targeted prospecting efforts, resulting in increased market share.
- Improved team efficiency with introduction of collaborative CRM system, facilitating better communication and account tracking.
Operations Specialist
Resource One Credit Union
Dallas, United States
06.2021 - 08.2024
- Delivered training on ACH procedures to new hires, ensuring a smooth onboarding experience for team members.
- Ensured compliance with NACHA rules and regulations, maintaining a strong understanding of relevant policies and requirements.
- Collaborated closely with the fraud detection team to identify and report suspicious activity, protecting the institution from potential losses.
- Processed various types of deposits and payments including checks, ACH, wire transfers, Zelle and card payments ensuring timely crediting or debiting of funds into appropriate accounts.
- Handled ATM service maintenance and disputes.
- Processed foreign items and returned mail.
- Handled PIN reorders, new cards and disputes for debit cards.
Contact Center Agent
Resource Once Credit Union
Dallas, United States
05.2018 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services, and company information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Supported customers in navigating online banking platforms and mobile applications, promoting digital services adoption among clients.
- Facilitated efficient account opening for new clients, guiding them through the process with clear explanations and documentation assistance.
- Verified member information to reduce fraud.
Data Entry Clerk
Dallas County Health & Human Services
Dallas, United States
10.2016 - 06.2017
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Used statistical methods to analyze data and generate useful business reports.
- Produced monthly reports using advanced Excel spreadsheet functions.
Supervisor
Burkes Outlet Bealls
Longview, United States
01.2013 - 04.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
High School Diploma -
Mesquite Baptist Academy
Mesquite, United States 05.2001 -
Skills
Sales management
Staff training and development
Problem-solving
Time management
Multitasking
Decision-making
Data entry
File maintenance
Adaptability and flexibility
Customer relationship management (CRM)
POS systems expert
Account management
Timeline
Division Manager
Mendez and Associates
06.2024 - Current
Operations Specialist
Resource One Credit Union
06.2021 - 08.2024
Contact Center Agent
Resource Once Credit Union
05.2018 - 05.2021
Data Entry Clerk
Dallas County Health & Human Services
10.2016 - 06.2017
Supervisor
Burkes Outlet Bealls
01.2013 - 04.2016
High School Diploma -
Mesquite Baptist Academy
05.2001 -
Languages
Spanish
Certification
Life Insurance License