Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Vargas

Perth Amboy,NJ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

USI
01.2022 - Current
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Updated account information to maintain customer records.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided backup support for organizational leadership.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Answered constant flow of customer calls with minimal wait times.

Customer Contact Representative

COCC Financial Institution
09.2020 - 06.2021
  • Handled inbound and outbound calls to and from customers
  • Reset account passwords and RS tokens providing balance information, current or previous transactions.
  • Made updates or changes to the customer's banking profile.
  • Addressed escalated customer concerns with diplomacy and tact, working towards mutually beneficial resolutions.

Administrative Assistant

Million Dollar Media
07.2019 - 10.2019
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Gathered information and downloading information onto excel spreadsheets outlining campaign, prize details, selected winners and alternates.
  • Creation and completion of all documentation including W-9 and Affidavits.
  • Ordering, storing and prize merchandise inventory.
  • Shipping of prizes.
  • Travel coordinator for trip winners.
  • Maintaining dedicated client entry databases.
  • Creation of analytical reports
  • Overseeing approval process.

Customer Service Representative

Tory Burch
02.2011 - 10.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Investigated and resolved accounting, service and delivery concerns.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed timely and effective replacement of damaged or missing products.
  • Solved gift card, order, fraud and payment issues.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Customer Service Call Center Representative

Brooks Brothers
02.2001 - 09.2009
  • Collaborated with other departments to resolve cross-functional issues affecting customer experience positively.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
  • Investigated and resolved accounting, service and delivery concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Perth Amboy High School
Perth Amboy, NJ

Skills

Microsoft Office Suite

Kana Response

Business Station

AS 400

OSI

AX

Oracl

Cash Star

Cybersource

Epicor

Shipping and Logistics

WebEx

TIS Database,

Sharepoint

Cisco Finesse

Citrix

Pay Junction

Nitro

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

USI
01.2022 - Current

Customer Contact Representative

COCC Financial Institution
09.2020 - 06.2021

Administrative Assistant

Million Dollar Media
07.2019 - 10.2019

Customer Service Representative

Tory Burch
02.2011 - 10.2017

Customer Service Call Center Representative

Brooks Brothers
02.2001 - 09.2009

Perth Amboy High School

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Crystal Vargas