Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Vasquez

Katy,TX

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Successfully managed operational issues and improved workflows, demonstrating a strong ability to meet critical deadlines.

Overview

18
18
years of professional experience

Work History

Manager

Accolade
02.2022 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Act as point of contact for operational issues impacting our ability to support our members and resolve or escalate concerns as appropriate.
  • Maintain project timelines to ensure tasks are accomplished effectively.
  • Accomplished multiple tasks within established timeframes.


Supervisor, Intake Coordinators

Accolade
02.2020 - 02.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Office Manager

Amer Zaheer, MD., PA
03.2007 - 03.2015
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Education

High School Diploma -

Eisenhower High School
Houston, TX

Skills

    Team Leadership

    Time Management

    Verbal and written communication

    Complex Problem-Solving

Timeline

Manager

Accolade
02.2022 - Current

Supervisor, Intake Coordinators

Accolade
02.2020 - 02.2022

Office Manager

Amer Zaheer, MD., PA
03.2007 - 03.2015

High School Diploma -

Eisenhower High School

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Crystal Vasquez