Crystal Velasquez
SAN ANTONIO,TEXAS
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
7
7
years of professional experience
Work History
Phone Agent
American Message Center
11.2009 - 03.2011
- Researched issues and took appropriate action to achieve speedy resolution
- Ensured that clients received outstanding service to not only maintain but to extend relationships for future business opportunities
- Interacted with clients on regular basis to quickly alleviate issues and provide status reports
- Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call
- Performed clerical work such as sorting mail, restocking supplies and typing documents
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Assistant Property Manager
Silver Ridge Apartments
03.2011 - 10.2013
- Escalated any major issues to property manager for immediate remediation
- Developed policies and procedures for effective property management
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Ensured common areas were kept clean, neat and free of debris
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Kept accurate records of all resident and tenant correspondence
- Attended staff meetings and took extensive notes to share with property manager.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Retail Banker
Wood Forest National Bank
10.2013 - 01.2014
- Checked amount details and fraud markers for transaction papers such as checks and money orders
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
- Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Retail Bankers
- Promoted products or services to each customer to consistently achieve sales targets
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Front Desk Associate
Hilton San Antonio Airport
04.2015 - 04.2017
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Answered guest questions and referred to local points of interest
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Used OnQ to process reservations, check-ins and check-outs
- Maintained financial accuracy by collecting deposits, fees and payments
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Maintained cleanliness and organization of front desk area
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Associate of Applied Science - Prenursing Studies
Northwest Vista College
San Antonio, TX06.2025
High School Diploma -
Burbank High School
San Antonio, TX06.2003
Skills
- Information Protection
- Hospitality Services
- Office Administration
- Credit Card Handling
- Multi-Line Phone Systems
- Registration
- Staff Management
- File Management
- Cash Handling
- Problem-Solving Skills
- Administrative Skills
- Conflict Management
Timeline
Front Desk Associate
Hilton San Antonio Airport
04.2015 - 04.2017
Retail Banker
Wood Forest National Bank
10.2013 - 01.2014
Assistant Property Manager
Silver Ridge Apartments
03.2011 - 10.2013
Phone Agent
American Message Center
11.2009 - 03.2011
Associate of Applied Science - Prenursing Studies
Northwest Vista College
High School Diploma -
Burbank High School
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