Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Crystal Velasquez

Medford,OR

Summary

Caring Peer Support Specialist build trust and rapport. Compassionate and empathetic with genuine concern for the well-being of peers.

Determined individual with a high level of compassion and skill in assisting individuals in various stages of recovery. Hardworking Peer Support Specialist known for handling appointment scheduling, transporting clients to meetings and promoting assistance wherever and whenever needed.

Compassionate Peer Support Specialist with relevant experience in providing emotional, psychological, and practical assistance to individuals facing various challenges. Strengths include strong empathetic communication skills, ability to inspire trust and motivate others towards positive change. Demonstrated impact in previous roles through successful implementation of peer-led initiatives and programs that fostered community engagement and individual empowerment.

Empathetic Peer Support Specialist known for high productivity and efficiency in task completion. Possess specialized skills in active listening, crisis intervention, and motivational interviewing. Excel in using compassion, communication, and problem-solving to support others effectively.

Overview

4
4
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification

Work History

Peer Support Specialist

The Pathfinder Network
Medford, Oregon
01.2023 - Current
  • Created educational materials for staff members related to peer support services.
  • Conducted assessments to identify needs, strengths, and resources of clients.
  • Participated in weekly team meetings to discuss cases and develop treatment plans.
  • Provided crisis intervention services to individuals in need of emotional and mental support.
  • Developed positive relationships with clients by providing a safe, supportive environment.
  • Facilitated individual and group sessions to provide guidance and counseling.
  • Adhered to applicable laws, regulations, policies, procedures, standards, and guidelines.
  • Engaged in outreach efforts to increase awareness about the organization's mission and goals.
  • Actively listened and responded empathetically when interacting with clients.
  • Assisted clients with developing healthy coping skills to manage stressors.

Shift Lead Manager

Jack in the Box
Medfrd, Oregon
10.2021 - 10.2022
  • Enforced company policies and procedures in a consistent manner.
  • Provided feedback to team members on their performance levels.
  • Ensured compliance with all safety regulations during shifts.
  • Addressed any issues or concerns raised by staff during shifts.
  • Adhered to all health and safety guidelines while managing the shift.
  • Ensured proper stock levels were maintained throughout the shift.
  • Inspected equipment before use to ensure it was functioning properly.
  • Trained new employees on procedures, policies, and job functions.
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Helped employees accomplish tasks during peak periods.
  • Upheld company standards and compliance requirements for operations.
  • Managed daily cash intake by counting out registers and tabulating profits.

Housekeeper

Widewaters Hotels
Eugene, Oregon
07.2021 - 09.2021
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Responded to requests from guests regarding housekeeping needs.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Ensured that all health standards were met during cleaning operations.
  • Emptied trash receptacles throughout the property.
  • Followed safety procedures when handling hazardous materials.
  • Provided information about hotel services upon request from guests.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Changed bed linens and towels, tidied up rooms.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

Education

Pain Campus
Walla Walla, WA

Skills

  • Crisis intervention
  • Needs assessment
  • Educational material creation
  • Treatment planning
  • Effective communication
  • Active listening
  • Relationship building
  • Relapse prevention
  • Stress reduction techniques
  • Motivational interviewing
  • Communication
  • Boundary setting
  • Problem-solving skills
  • Resource navigation
  • Appointment scheduling
  • Peer support ethics
  • Positive environment facilitation

Certification

  • Certified Recovery Mentor
  • Traditional Worker

References

References available upon request.

Timeline

Peer Support Specialist

The Pathfinder Network
01.2023 - Current

Shift Lead Manager

Jack in the Box
10.2021 - 10.2022

Housekeeper

Widewaters Hotels
07.2021 - 09.2021

Pain Campus