Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Verdin

West Covina,CA

Summary

Decisive leader with good planning and organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

5
5
years of professional experience

Work History

Warehouse Associate

Amazon
Rialto
08.2021 - 08.2024
  • Performed cycle counts to ensure accuracy of inventory levels.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
  • Handled hazardous materials safely following prescribed regulations.
  • Communicated effectively with team members on matters related to work assignments.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Co-Manager

Little Caesars
Palmdale
05.2020 - 06.2021
  • Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
  • Monitored daily operations to ensure efficient workflow.
  • Performed weekly audits of cash registers to detect discrepancies in transactions.
  • Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Restaurant Waiter

Mi Durango
Palmdale
04.2019 - 03.2020
  • Greeted customers, provided menus and answered questions about menu items.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.

Education

Bachelor of Science - Pre-Veterinary Medicine

California State Polytechnic University, Pomona
Pomona, CA
05-2024

Associate of Science - Biology

Antelope Valley College
Lancaster, CA
05-2020

Skills

  • Self-Motivated and Disciplined
  • Cleaning and Organizing
  • Clear Communication
  • Basic Mathematics
  • Staff Management
  • Performance Improvement
  • Full service restaurant background
  • Supervisory skills

Timeline

Warehouse Associate

Amazon
08.2021 - 08.2024

Co-Manager

Little Caesars
05.2020 - 06.2021

Restaurant Waiter

Mi Durango
04.2019 - 03.2020

Bachelor of Science - Pre-Veterinary Medicine

California State Polytechnic University, Pomona

Associate of Science - Biology

Antelope Valley College

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Crystal Verdin