Crystal Vergara Calderon
McFarland,CA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively. Experienced with patient scheduling, appointment coordination, and front desk operations providing exceptional customer service. Utilizes effective communication and organizational skills to ensure smooth office operations and positive patient experiences.
Overview
2
2
years of professional experience
Work History
Medical Assistant/Receptionist
Pediatric Endocrinology And Diabetes Consultants
11.2023 - 12.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Provided interpretation services during in person and telemedicine consultations, enabling remote access for Spanish-speaking patients.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
Medical Assistant
Universal Healthcare Services, Inc.
04.2023 - 11.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Improved patient outcomes by conducting thorough medical histories and physical examinations in a fast-paced urgent care setting.
- Managed high-stress situations calmly, providing urgent care to critically ill patients with precision and efficiency.
- Contributed to team's ability to meet urgent care needs by preparing examination rooms quickly.
- Prioritized urgent care needs during intake, ensuring critical patients received immediate attention.
Instructional Assistant
McFarland Unified School District
11.2022 - 03.2023
- Supported student learning objectives through personalized and small group assistance.
- Mentored and tutored individual students needing additional help.
- Provided support during classes, group lessons, and classroom activities.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
Substitute Teacher, K-12
McFarland Unified School District
11.2022 - 03.2023
- Followed lesson plans designed by absent teachers.
- Monitored student behavior and administered discipline as needed.
- Enforced school and class rules to maintain order in classroom.
- Supervised lunchroom and recess activities.
- Monitored student progress and provided feedback to absent teachers.
Education
Medical Assisting
San Joaquin Valley College
Visalia, CA03.2023
High School Diploma -
McFarland High School
06.2020
Skills
- Recording Test Results
- Vitals Collection and Documentation
- Multitasking Abilities/ Organization and Time Management
- Analytical and Critical Thinking
- CPR Certified
- Patient check-in and check-out
- Medical office procedures
- Medical receptionist experience/ Front desk operations
- Patient scheduling/ Reminder calls
- Insurance verification/ Payment collection
- Insurance authorizations/ Referral verification
- Patient registration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Pediatric Endocrinology And Diabetes Consultants
11.2023 - 12.2024
Medical Assistant
Universal Healthcare Services, Inc.
04.2023 - 11.2023
Instructional Assistant
McFarland Unified School District
11.2022 - 03.2023
Substitute Teacher, K-12
McFarland Unified School District
11.2022 - 03.2023
High School Diploma -
McFarland High School
Medical Assisting
San Joaquin Valley College
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