Overview
Work History
Education
Skills
Timeline
Generic

Crystal Vernon

Aurora,New York

Overview

5
5
years of professional experience

Work History

Reservation Specialist

Mirbeau Hospitality Services
03.2023 - Current
  • Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
  • Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
  • Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
  • Handled billing information over phone.
  • Resolved various issues and discrepancies for customers.
  • Displayed excellent problem-solving skills when addressing complex booking situations or guest concerns, enhancing overall customer satisfaction levels.
  • Answered approximately 50 phone calls and emails regarding customers inquires, concerns and complaints per day.

Housekeeping and Laundry Attendant

Mirbeau Inn & Spa Skaneateles
06.2022 - 03.2023
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Raised cleanliness standards in common areas by routinely inspecting completed work for quality assurance purposes.
  • Sanitized all dining surfaces, wiped down tables and chairs, and swept and mopped floors
  • Ensured a cleanly and warm welcome for incoming guests by efficiently completing housekeeping tasks within allotted morning time frame.
  • Improved guest satisfaction by maintaining a clean and organized environment in common areas.
  • Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
  • Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
  • Increased guest satisfaction scores with meticulous attention to detail in linen preparation and presentation.

Delivery

DoorDash
09.2021 - 06.2022
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Provided exceptional customer service during drop-offs, fostering loyalty among clients.
  • Assisted in loading and unloading of packages, ensuring proper handling of fragile items.
  • Managed multiple priorities under tight schedules without compromising service quality or accuracy levels in deliveries.
  • Demonstrated excellent time management skills, consistently meeting or exceeding delivery deadlines.
  • Adhered to all company policies and procedures while representing the organization professionally during deliveries.
  • Increased efficiency by planning optimal delivery routes and adjusting to traffic conditions as needed.

Machine Operator

Tessy Plastics
11.2020 - 03.2021
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.

Digital personal shopper

Walmart store
10.2019 - 11.2020
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Analyzed customer feedback through surveys and reviews, using insights gained to make continuous improvements to product offerings and service levels.
  • Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
  • Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.

Education

High school diploma -

Auburn Enlarged City School District
01.2020

Skills

  • Customer service experience
  • Active listening skills
  • Reservation software
  • Computer literate
  • Sales background
  • Personal service experience
  • Hospitality operations
  • Detail Oriented
  • Phone and Email Etiquette

Timeline

Reservation Specialist

Mirbeau Hospitality Services
03.2023 - Current

Housekeeping and Laundry Attendant

Mirbeau Inn & Spa Skaneateles
06.2022 - 03.2023

Delivery

DoorDash
09.2021 - 06.2022

Machine Operator

Tessy Plastics
11.2020 - 03.2021

Digital personal shopper

Walmart store
10.2019 - 11.2020

High school diploma -

Auburn Enlarged City School District

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Crystal Vernon