Crystal Vess
Spartanburg,SC
Summary
Dynamic professional with a proven track record at Carolina Dental Studio, enhancing patient satisfaction and case acceptance rates through exceptional customer service and persuasive treatment presentations. Skilled in HIPAA compliance and patient care coordination, adept at creating welcoming environments and efficiently managing patient documentation. Achieved significant improvements in patient relations and office administration.
Overview
36
36
years of professional experience
Work History
Treatment Coordinator
Carolina Dental Studio- Dr Brian Ray
02.2008 - Current
- Kept meticulous records of patient treatments.
- Elevated case acceptance rates by persuasively presenting treatment benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
Front Desk Receptionist
Dr Todd Brown
06.1996 - 10.2007
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Dental Assistant
Dr Ronald Fowler
01.1994 - 01.1996
Dental Assistant
Dr Leslie Jacobs
09.1989 - 11.1993
Dental Assistant
Dr Charles Jacobs
07.1988 - 09.1989
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Certificate - Dental Assistant
Spartanburg Technical College
Spartanburg, SC06.1998
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Recordkeeping
- Manual dexterity
- Bookkeeping
- Insurance verification
- Patient care coordination
- Treatment Planning
- Accurate filing proficiency
- Expertise of payment plans
- Secretarial duties
- Dental insurance expertise
- Customer service
- Organizational skills
- Patient education
- Scheduling
- Filing and recordkeeping
- Patient outreach and Follow-up
- Verbal and written communication
- Patient flow management
- Patient registration
- Patient documentation
- Patient relations
- Articulate communication
- Organizational standards
- Policy compliance
- Patient care
- Patient confidentiality
- Claims processing
- Patient records management
- Follow-up care
- Payment collection
- Patient satisfaction
- HIPAA protocol adherence
- Payment arrangements & negotiation
- Schedule management
Timeline
Treatment Coordinator
Carolina Dental Studio- Dr Brian Ray
02.2008 - Current
Front Desk Receptionist
Dr Todd Brown
06.1996 - 10.2007
Dental Assistant
Dr Ronald Fowler
01.1994 - 01.1996
Dental Assistant
Dr Leslie Jacobs
09.1989 - 11.1993
Dental Assistant
Dr Charles Jacobs
07.1988 - 09.1989
Certificate - Dental Assistant
Spartanburg Technical College
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