Crystal Vicente
Amazon BDL4
Wethersfield
1
Certification
16
years of professional experience
Maintain confidentiality Customer relations Problem-solving Prioritization Customer service Data entry Problem resolution Team Player Hands On Fast Learner
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 3 years of experience working in busy environments.
Work History
Amazon Associate
3 Years 5 Months- Operated material handling equipment to pick, pack, and move inventory safely across fulfillment areas.
- Monitored order accuracy while scanning items, verifying labels, and resolving discrepancies before shipment.
- Coordinated workflow priorities to maintain steady station productivity and minimize process delays.
- Trained new associates on safety procedures, quality standards, and task expectations.
- Maintained clean, orderly work environment free of hazards.
- Contributed to 5S organization efforts to keep building areas clean and orderly, enabling safe associate access while upholding established safety standards.
Student Van Driver
6 Months- Maintained vehicle through refueling, fluid level checks, and thorough cleaning to ensure safe and reliable transportation for clients.
- Observed and followed traffic laws and regulations specifically reinforcing public and client safety.
- Operated vehicle smoothly to enhance passenger comfort to maintain comfort of clients suffering from disability or injury.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Kept vehicle organized and clean to uphold company reputation and enhance customer experience.
- Maintained contact with dispatching team and management for open communication about delays or other.
- Identified issues, analyzed information and provided solutions to problems
- Operated van safely along assigned routes, ensuring timely passenger pickup and drop-off.
- Completed pre-trip and post-trip inspections to verify vehicle readiness and report maintenance needs.
- Assisted passengers with boarding, securement, and mobility devices while maintaining respectful service.
- Followed dispatch instructions, route changes, and schedule updates to support efficient daily operations.
Short Term Disability Case Manager
6 Months- Answered customer telephone calls promptly, minimizing on-hold wait times and enhancing service experience.
- Responded to customer requests for products and services, ensuring accurate and timely information delivery.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction through proactive strategies addressing needs and resolving concerns efficiently.
Student Van Driver
1 Year 11 Months- Dropped students off to school and at home, ensuring safety if crossing the road
- Fostered positive relationships with co-workers and management to support collaborative work environment
- Inspected the vehicle before and after trips to identify maintenance issues and arrange for the necessary repairs.
- Followed all rules promulgated by the School District to ensure the safety of students
- Cleaned interior of van before each run at the start of each run
- Inspected vehicle to ensure it met safety standards to ensure safety
- Maintained good working relationship with co-workers and management
- Adhered to School District safety regulations to protect students during transportation
- Followed established guidelines and procedures
Team Member
2 Months- Interacted and engaged professionally with public and team members and delivered superior customer service
- Interacted and engaged professionally with public and team members and delivered superior customer service
- Made promotional and informational announcements at events and created atmosphere of excitement for all guests
- Maintained working knowledge of all promotions and events and enthusiastically explained to guests
- Collected and punched tickets to admit patrons into venue attractions, including rides and games
- Sold and served refreshments to patrons at events the patrons their refreshments, including sodas, tea.
Crew Member
5 MonthsFitting Room Associate
9 Months- Prepared unwanted merchandise for sales floor, fastening zippers and buttons and rehanging or folding
- Answered customer questions related to merchandise pricing and location
- Monitored fitting rooms to assist guests with room assignments and enhance their shopping experience
- Maintained cleanliness of dressing room by cleaning mirrors, removing clothing hangers, and vacuuming floor
- Returned unwanted items to sales floor while maintaining organized fitting rooms to facilitate efficient customer access
- Counted garments for inventory accuracy and assigned fitting rooms for guests.
Crew Member
5 Months- Brewed coffee and tea for customers daily for customers, including brewing coffee and tea on regular basis
- Conducted end-of-day cash drawer reconciliations, accounting for all money, and took inventory of all ingredients and supplies
- Initiated conversations with guests to enhance their dining experience warmly and with friendly demeanor to build an immediate positive relationship
- Assisted new team members with responsibilities through effective training, on-going mentoring, and hands-on support
- Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits
- Resolved customers complaints, striving to have happy customer every time.
Phlebotomist
1 Year 11 Months- Obtained of blood from patients of all ages and needle tolerances using venipuncture, finger stick
- Extracted blood specimens in accordance with lab guidelines and procedures with minimal bruising to patients
- Carefully labeled and packaged samples for transportation to the laboratory, minimizing errors and protecting specimen vials from damage
- Disposed of biohazard fluids, tissue and collection devices safely and securely to minimize the risk of spreading diseases and bacteria
- Handled daily responsibilities to maintain productivity and efficiency consistently and sought out opportunities to go beyond requirements and support business targets.
CV
- Cross-trained on all stations to ensure service coverage.
- Presented a cheerful attitude when assisting customers and creating sandwiches
- Assisted new team members with responsibilities through effective training, on-going mentoring, and hands-on support
- Demonstrated in-depth knowledge of products, ingredients, and their prices during customer interactions.
- Resolved customer complaints, striving to have a happy customer every time.
Education
Certificate Program, Phlebotomy technician - phlebotomy
High School Diploma
Skills
Data Entry and Maintenance
Correcting Discrepancies
Customer resolution
Inquiry management
Call Transfers
Time management
Proactive Self-Starter
Teamwork
Collaboration
Critical Thinking
Problem-solving
Stress Management
Customer Relationships
Data confidentiality
Teamwork and collaboration
Willing to learn
Accomplishments
awarded ownership pin for my work in 5s
Certification
cpr certified
Timeline
Amazon Associate
Amazon BDL4
05.2023 - CurrentRead More
Student Van Driver
Ambassador Transportation
04.2022 - 10.2022Read More
Short Term Disability Case Manager
Metlife
09.2021 - 03.2022Read More
Student Van Driver
DATTCO
10.2019 - 09.2021Read More
Team Member
Fair Weather Growers
09.2019 - 11.2019Read More
Crew Member
Dunkin' donuts
09.2017 - 02.2018Read More
Fitting Room Associate
Walmart
04.2014 - 01.2015Read More
Crew Member
Dunkin' Donuts
08.2013 - 01.2014Read More
Phlebotomist
Pro Health Physicians
09.2011 - 08.2013Read More
CV
06.2010 - 01.2010Read More
Wilo Star Academy
High School Diploma
Read More
Allied Health School of Phlebotomy
Certificate Program, Phlebotomy technician from phlebotomy
Read More
ownership
for my work in 5s