Crystal Vidmar
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Unionhouse Bar And Restaurant
11.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Train new and current employees on company's policies and procedures and the POS system.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Managed staff schedules and maintained adequate coverage for all shifts.
Customer Service Associate
Applied Home Healthcare
04.2014 - 06.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Bank Teller Supervisor
US Banking Services
02.2008 - 03.2013
- Counted cash drawers and made bank deposits.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Examined tellers' reports of daily transactions for accuracy.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Education
High School Diploma -
South High School
Cleveland, OH06.2005
Skills
- Customer Service and Satisfaction
- Staff Management
- Customer Relationship Management
- Staff Training
- Money Handling
- Shift Coverage
- Sales and Marketing
- Product and Service Knowledge
Timeline
Assistant Manager
Unionhouse Bar And Restaurant
11.2016 - Current
Customer Service Associate
Applied Home Healthcare
04.2014 - 06.2016
Bank Teller Supervisor
US Banking Services
02.2008 - 03.2013
High School Diploma -
South High School
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