Summary
Overview
Work History
Education
Skills
Websites
References
Certification
Timeline
Generic

Crystal Villanueva

Chicago,IL

Summary

Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Compass Group USA
10.2022 - Current
  • Assisting in the development and execution of daily business operations.
  • Team building and individual growth coaching.
  • Customer service and satisfaction
  • Developing work schedules
  • OMS – Operations Management Service – inclusive of time edits, scheduling, overtime approval, time off request approval.
  • Quality Assurance Representative – QA
  • Maintaining safety standards according to OSHA
  • Maintaining safety standards according to The Illinois Department of Public Health
  • ServSafe Food Handlers License
  • ServSafe Managers Certificate – In Progress
  • Monitors marketing, confirming that signage is current and appropriate.
  • Upholding the policies and procedures to guarantee compliance with company and client expectations.
  • Pre – shift meetings
  • Amazon Fulfillment Center Seasonal - 2023
  • Picking and fulfilling customer orders
  • Working with a team and as an individual
  • Technical skills – operating scanner
  • Operating an OP – Order Picker
  • Operating floor jack
  • Daily maintenance of facility – Janitorial
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Enforced company policies and regulations with employees.
  • Applied security, safety, and loss prevention strategies during shifts.
  • Documented daily production and materials usage in OMS - Owners Management System to track data.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Developed and implemented new processes and procedures to streamline operations.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Program Coordinator

Sisterhouse Chicago
10.2020 - 10.2022
  • Community partner outreach
  • Establishing and renewing existing contracts and partner agreements
  • Promoting and volunteering with community events
  • Hosting and promoting events for clients, donors, board members, and executive staff.
  • Educating staff and clients on food safety according to The Illinois Department of Public Health
  • Monitoring the daily operations
  • Assisting in creating and revision of policies
  • Data entry
  • Submitting monthly and quarterly reports to executive director and board members.
  • Provided ongoing direction and leadership for program operations.
  • Organized and managed program development from conception through successful execution.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Designed program implementation and maintenance plan.
  • Developed program marketing and outreach strategies to increase awareness and attract new participants.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
  • Provided technical support to staff with necessary resources to carry out duties successfully.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.
  • Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
  • Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
  • Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Monitored programming schedules, conformance to guidelines and quality.
  • Developed and recommended policies and procedures for evaluating programs.

Team Lead Residential Aide

SisterHouse Chicago
06.2020 - 10.2020
  • Monitoring the day-to-day activities of the clients.
  • Assisting clients with scheduling appointments
  • Completing state paperwork for state benefits based on client(s) requirements and needs.
  • Scheduling potential client interviews, supervising the client(s) intake(s) and discharge(s).
  • Completing monthly tracking forms for end of quarter reports.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Adjusted equipment to meet different productivity levels.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Held weekly team meetings to inform team members on company news and updates.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Monitored and assisted residents through individual service plans.

Administrative Assistant – Volunteer

SisterHouse Chicago
02.2020 - 06.2020
  • Telecommunications
  • Completing phone screenings for potential clients
  • Assisting with data entry, tracking forms, assisting with end of month reports.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Created and maintained databases to track and record customer data.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Assisted with special events and programs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Guided troubled individuals to tools and resources necessary for healing.
  • Provided IT support by setting up and maintaining computers and other necessary technology.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Facilitated community outreach to expand participation and support.
  • Helped clients navigate social services system and access needed resources.

Lead Supervisor – Security Officer

Monterrey Security
08.2017 - 06.2020
  • Supervising the security team, training new officers on daily objectives, security protocols, and safety protocols.
  • Providing directives and objectives to the security team, utilizing two-way radios for constant communication and reporting.
  • Checking identification cards, vendor badges, checking in vendors, monitoring deliveries as required
  • Completing assigned patrols of assigned venue.
  • Responding to emergency calls – calling in First responders as needed.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Led production management as senior supervisory member by offering technical support and guidance to less experienced managers.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Helped deploy new products and processes by translating directives into effective policies for front-line workers.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
  • Educated workers about proper safety procedures to prevent accidents and injuries.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Interacted assertively but non-confrontationally with personnel and general public.

Guest Services Event Supervisor

Monterrey Security
06.2015 - 07.2017
  • Ensuring the safety and security of event goers and staff
  • Providing directives and objectives to the security team and event’s team
  • Utilizing two-way radios for constant communication and reporting
  • Managed event logistics and operations.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated schedules and timelines for events.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Developed post-event reports to determine effectiveness of each event.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Consulted with customers to determine objectives and requirements for events.

Guest Services – Event Staff

Monterrey Security
09.2014 - 06.2015
  • Greeting and assisting patrons with questions, directions, or concerns
  • Conducting bag checks, monitoring metal detectors including wands
  • Ticket checks
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked effectively in fast-paced environments.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Gained strong leadership skills by managing projects from start to finish.
  • Provided professional services and support in a dynamic work environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

GED - undefined

Chicago Community College - Wilbur Wright College

Bachelor of Science - Business

University of Phoenix
Tempe, AZ
05.2028

Associate In Art - undefined

Wilbur Wright Chicago Community College
04.2024

Skills

  • Leadership
  • Identifying problems and solutions
  • Daily utility and maintenance of facility
  • Communication and telecommunication
  • Microsoft Office 365
  • Microsoft Teams and Zoom
  • Google Workspace and Google Suite
  • Time management
  • Interpersonal skills
  • Strong verbal and written communication
  • Strong organizational skills
  • Individual and team development
  • Fast paced environment
  • Schedule Management
  • Customer-Oriented
  • Staff Development
  • Safety understanding
  • Workplace Safety
  • Staff Management
  • Scheduling Coordination
  • Document Management
  • Conflict resolution techniques
  • Safety awareness
  • Employee Training
  • Operations Management
  • Continuous Improvement
  • Training and mentoring
  • Staff Motivation

Websites

References

  • Julie Mosier, Director of Dining Services, 815-557-4374
  • Curtis Wais, Assistant Director of Dining Services, 630-559-6862
  • Mary Obermayr, Previous Manager, 773-567-8728
  • Raul Villanueva, Personal Reference, 773-556-8459

Certification

ServSafe Food Handlers License

Timeline

Shift Supervisor

Compass Group USA
10.2022 - Current

Program Coordinator

Sisterhouse Chicago
10.2020 - 10.2022

Team Lead Residential Aide

SisterHouse Chicago
06.2020 - 10.2020

Administrative Assistant – Volunteer

SisterHouse Chicago
02.2020 - 06.2020

Lead Supervisor – Security Officer

Monterrey Security
08.2017 - 06.2020

Guest Services Event Supervisor

Monterrey Security
06.2015 - 07.2017

Guest Services – Event Staff

Monterrey Security
09.2014 - 06.2015

GED - undefined

Chicago Community College - Wilbur Wright College

Bachelor of Science - Business

University of Phoenix

Associate In Art - undefined

Wilbur Wright Chicago Community College

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Crystal Villanueva