Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Crystal Villegas

Monterey,CA

Summary

Dynamic and customer-focused, excelled at Crabby Jim’s and El Pollo Rey, enhancing dining experiences and streamlining operations. Mastered POS systems and cash handling, while building strong relationships. Demonstrated exceptional multitasking and conflict resolution skills, significantly contributing to repeat business and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Hostess / Busser

Crabby Jim’s
07.2021 - 07.2023
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Answered customer questions about hours, seating, and menu information.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.

Cashier/server

El Pollo Rey
07.2017 - 10.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Welcomed customers and helped determine their needs.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Stocked, tagged and displayed merchandise as required.
  • Set up new sales displays each week with fresh merchandise.
  • Addressed customer needs and made product recommendations to increase sales.
  • Processed refunds and exchanges in accordance with company policy.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Streamlined order-taking process to minimize wait times for diners.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Improved dining experience by providing prompt, attentive service to guests.

Education

Seaside High School
Seaside, CA

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Cleanliness and hygiene
  • Cash Handling
  • Conflict Resolution
  • Assertiveness
  • Handling Complaints
  • Personal presentation
  • Relationship Building
  • POS system operations
  • Familiarity with POS systems
  • Front-of-house display creation

Certification

Food handler card

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Hostess / Busser

Crabby Jim’s
07.2021 - 07.2023

Cashier/server

El Pollo Rey
07.2017 - 10.2020

Seaside High School

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Crystal Villegas