With over 25 years of experience in business management, customer service, developing and executing projects, and leading teams of 7 to 18 employees. I've mastered blending managerial expertise with exceptional customer service and quality results. I've demonstrated reliability in independent, high paced settings, with prioritized multi-tasking.
I have enjoyed leveraging Microsoft Office Suite to enhance operational efficiency and foster vendor relationships, preparing reports, and streamline business processes. I am always very eager to learn new ways to gather and analyze information, I think Azure Dev Ops would be something I'd like to get started in.
Skills
25 years Demonstrated competence
Managerial, Administrative coordination and Human Resources responsibilities / Customer Service and Relations
Business Management / Record Keeping / Inventory Management
Collaborating schedules
Creating and motivating teams / Teamwork and Collaboration
Problem Solving / Decision-Making
6 years Demonstrated competence
WBCBS language and acronyms
WBCBS compliance best practices and industry regulations
Microsoft Office Suite
Maintaining and improving relationships with stakeholders and vendors
Gathering and analyzing data
Creating documents according to business guidelines and regulations
Processing Claims and Claims Prep assistance
Certification
USPS Mail Design Professional Certification
LinkedIn Certifications as follows:
Microsoft 365: Administration
Networking Foundation Basics
Interpersonal Communication
Excel Essential Training Microsoft 365
PowerPoint Training Microsoft 365
Work History
Documents Coordinator
Wellmark Blue Cross And Blue Shield Of Iowa
05 2018 - Current
Collected and analyzed business data from various departments to prepare reports and projections to maintain and streamline administrative workflow. Including tracking records, oversight of documents and maintained communication between clients to manage form management responsibilities.
Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
Help maintain and improve relationships through timely issue resolution, seeking input and demonstration of solid communication skills.
Received positive feedback and appreciation after collaborating with stakeholders and clients both within the company and with outside factors.
Provide consistent support and continued cross-training to ensure goals are met across teams and fellow team members. Accountable for data integrity, report generation, and timely fulfillment.
Provide forms management support in a timely and consistent manner, to aid all business areas and project teams.
Gather and organize materials to support operations. Reducing un-needed inventory and costs for warehouse stock supplies. And accurate tracking of envelope and document orders.
Handled incoming and outgoing shipping and receiving activities.
Salon Director / Assistant Director
Sun Tan City
03 2013 - 05 2018
Elevated client experience with seamless integration of new software systems for appointment management, loyalty program tracking, and streamlined checkout processes.
Managed inventory control processes to ensure adequate stock levels while minimizing unnecessary expenses due to overstocking or waste. As well as appointment scheduling to optimize availability and minimize client wait times, increasing overall satisfaction.
Collaborated with other salon directors for successful event planning, including product launches and special promotions. And boosting salon revenue through effective marketing, engaging social media presence, and targeted promotions.
Actively provided high levels of customer service, going above and beyond what was expected for hundreds of clients every day.
Setting and achieving ambitious sales goals, driving culture of excellence within my teams.
Maintained clean, safe, and inviting salon environment with strict adherence to sanitation guidelines and regulations.
Education
Bachelor's of Science in Photography - Digital Arts
The Art Institute of Pittsburgh
Pittsburgh, PA
2013
Timeline
Documents Coordinator
Wellmark Blue Cross And Blue Shield Of Iowa
05 2018 - Current
Salon Director / Assistant Director
Sun Tan City
03 2013 - 05 2018
Bachelor's of Science in Photography - Digital Arts
Credentialing and Contracting Specialist I at Wellmark Blue Cross And Blue Shield Of IowaCredentialing and Contracting Specialist I at Wellmark Blue Cross And Blue Shield Of Iowa
Senior Special Inquiries Specialist at Wellmark Blue Cross And Blue Shield of IowaSenior Special Inquiries Specialist at Wellmark Blue Cross And Blue Shield of Iowa
Business Communications Specialist at Wellmark Blue Cross And Blue Shield Of IowaBusiness Communications Specialist at Wellmark Blue Cross And Blue Shield Of Iowa