Summary
Skills
Certification
Work History
Education
Timeline
Overview
pwb
Crystal Vos

Crystal Vos

Des Moines,IA

Summary

With over 25 years of experience in business management, customer service, developing and executing projects, and leading teams of 7 to 18 employees. I've mastered blending managerial expertise with exceptional customer service and quality results. I've demonstrated reliability in independent, high paced settings, with prioritized multi-tasking.

I have enjoyed leveraging Microsoft Office Suite to enhance operational efficiency and foster vendor relationships, preparing reports, and streamline business processes. I am always very eager to learn new ways to gather and analyze information, I think Azure Dev Ops would be something I'd like to get started in.

Skills

    25 years Demonstrated competence

  • Managerial, Administrative coordination and Human Resources responsibilities / Customer Service and Relations
  • Business Management / Record Keeping / Inventory Management
  • Collaborating schedules
  • Creating and motivating teams / Teamwork and Collaboration
  • Problem Solving / Decision-Making
  • 6 years Demonstrated competence

  • WBCBS language and acronyms
  • WBCBS compliance best practices and industry regulations
  • Microsoft Office Suite
  • Maintaining and improving relationships with stakeholders and vendors
  • Gathering and analyzing data
  • Creating documents according to business guidelines and regulations
  • Processing Claims and Claims Prep assistance

Certification

  • USPS Mail Design Professional Certification


LinkedIn Certifications as follows:

  • Microsoft 365: Administration
  • Networking Foundation Basics
  • Interpersonal Communication
  • Excel Essential Training Microsoft 365
  • PowerPoint Training Microsoft 365

Work History

Documents Coordinator

Wellmark Blue Cross And Blue Shield Of Iowa
05 2018 - Current
  • Collected and analyzed business data from various departments to prepare reports and projections to maintain and streamline administrative workflow. Including tracking records, oversight of documents and maintained communication between clients to manage form management responsibilities.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
  • Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
  • Help maintain and improve relationships through timely issue resolution, seeking input and demonstration of solid communication skills.
  • Received positive feedback and appreciation after collaborating with stakeholders and clients both within the company and with outside factors.
  • Provide consistent support and continued cross-training to ensure goals are met across teams and fellow team members. Accountable for data integrity, report generation, and timely fulfillment.
  • Provide forms management support in a timely and consistent manner, to aid all business areas and project teams.
  • Gather and organize materials to support operations. Reducing un-needed inventory and costs for warehouse stock supplies. And accurate tracking of envelope and document orders.
  • Handled incoming and outgoing shipping and receiving activities.

Salon Director / Assistant Director

Sun Tan City
03 2013 - 05 2018
  • Elevated client experience with seamless integration of new software systems for appointment management, loyalty program tracking, and streamlined checkout processes.
  • Managed inventory control processes to ensure adequate stock levels while minimizing unnecessary expenses due to overstocking or waste. As well as appointment scheduling to optimize availability and minimize client wait times, increasing overall satisfaction.
  • Collaborated with other salon directors for successful event planning, including product launches and special promotions. And boosting salon revenue through effective marketing, engaging social media presence, and targeted promotions.
  • Actively provided high levels of customer service, going above and beyond what was expected for hundreds of clients every day.
  • Setting and achieving ambitious sales goals, driving culture of excellence within my teams.
  • Maintained clean, safe, and inviting salon environment with strict adherence to sanitation guidelines and regulations.

Education

Bachelor's of Science in Photography - Digital Arts

The Art Institute of Pittsburgh
Pittsburgh, PA
2013

Timeline

Documents Coordinator

Wellmark Blue Cross And Blue Shield Of Iowa
05 2018 - Current

Salon Director / Assistant Director

Sun Tan City
03 2013 - 05 2018

Bachelor's of Science in Photography - Digital Arts

The Art Institute of Pittsburgh

Overview

1
1
Certificate
2026
2026
years of professional experience
Crystal Vos