Business, and HR Assistance Professional possessing more than 25 years' experience in business management, team leadership, sales and various levels of customer service.
I am a very detail oriented leader, who enjoys managing competing priorities, developing teams, achieving goals, and the opportunity to grow myself as well as my team in order ensure operational and service excellence. Also demonstrated competence in hiring, developing, and leading team of 7 to 18 employees.
I enjoy developing and maintaining documentation systems, preparing reports, and am knowledgeable in project management principles, business processes and customer service best practices.
Skills
25 years Demonstrated competence
Managerial, Administrative coordination and Human Resources responsibilities / Customer Service and Relations
Business Management / Record Keeping / Inventory Management
Collaborating schedules
Creating and motivating teams / Teamwork and Collaboration
Problem Solving / Decision-Making
6 years Demonstrated competence
WBCBS language and acronyms
WBCBS compliance best practices and industry regulations
Microsoft Office Suite
Maintaining and improving relationships with stakeholders and vendors
Gathering and analyzing data
Creating documents according to business guidelines and regulations
Processing Claims and Claims Prep assistance
Certification
Microsoft 365: Administration
Networking Foundation Basics
Interpersonal Communication
Excel Essential Training Microsoft 365
PowerPoint Training Microsoft 365
Career Essentials Project Management - In Progress
Career Essentials Data Analytics - In Progress
Work History
Documents Coordinator
Wellmark Blue Cross And Blue Shield Of Iowa
05 2018 - Current
Provide forms management support in a timely and consistent manner, to aid all business areas and project teams. Demonstrated reliability in independent, high paced setting.
Provide consistent support and continued cross-training to ensure goals are met across teams and fellow team members. Accountable for data integrity, report generation, and timely fulfillment.
Gather and organize materials to support operations. Reducing un-needed inventory and costs for warehouse stock supplies. And accurate tracking of envelope and document orders.
Help maintain and improve relationships through timely issue resolution, seeking input and demonstration of solid communication skills.
Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
Collected and analyzed business data from various departments to prepare reports and projections to maintain and streamline administrative workflow. Including tracking records, oversight of documents and maintained communication between clients to manage form management responsibilities.
Handled incoming and outgoing shipping and receiving activities.
Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Received positive feedback and appreciation after collaborating with stakeholders and clients both within the company and with outside factors.
Salon Director / Assistant Director
Sun Tan City
03 2013 - 05 2018
Elevated client experience with seamless integration of new software systems for appointment management, loyalty program tracking, and streamlined checkout processes.
Setting and achieving ambitious sales goals, driving culture of excellence within my teams.
Collaborated with other salon directors for successful event planning, including product launches and special promotions. And boosting salon revenue through effective marketing, engaging social media presence, and targeted promotions.
Managed inventory control processes to ensure adequate stock levels while minimizing unnecessary expenses due to overstocking or waste. As well as appointment scheduling to optimize availability and minimize client wait times, increasing overall satisfaction.
Maintained clean, safe, and inviting salon environment with strict adherence to sanitation guidelines and regulations.
Actively provided high levels of customer service, going above and beyond what was expected for hundreds of clients every day.
Education
Bachelor's of Science in Photography - Digital Arts
The Art Institute of Pittsburgh
Pittsburgh, PA
2013
Timeline
Documents Coordinator
Wellmark Blue Cross And Blue Shield Of Iowa
05 2018 - Current
Salon Director / Assistant Director
Sun Tan City
03 2013 - 05 2018
Bachelor's of Science in Photography - Digital Arts
The Art Institute of Pittsburgh
Microsoft 365: Administration
Networking Foundation Basics
Interpersonal Communication
Excel Essential Training Microsoft 365
PowerPoint Training Microsoft 365
Career Essentials Project Management - In Progress
Career Essentials Data Analytics - In Progress
Overview
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Certificate
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