Crystal Voss
Mendota,VA
Summary
Motivated and passionate professional with a strong ability to build positive relationships in the community. Self-confident, motivated individual who enjoys learning new things and quickly picks up on how to use and integrate new information.
Overview
14
14
years of professional experience
Work History
Mental Health Children’s Case Manager
Highlands Community Services
07.2023 - Current
- Provide case management services to at risk and seriously emotionally disturbed youth who are struggling with mental health related issues and behavioral concerns in school, home, and community
- Work with team of mental health providers to assess child for services, develop and implement individualized treatment plans, and coordinate, monitor, and refer for services and/or resources needed by child and family to help them work towards being successful in all environments
- Collaborate regularly with other providers, schools, and community agencies, assume advocacy role for services, and are responsible for maintaining client records
- Work hybrid remote schedule with 50% travel within catchment area
- Assessed community needs and identified resources for social and community service programs
- Created and updated systems of organization for case service plans and court reports
Exceptional Children’s Teacher
Guilford County Schools
08.2020 - 06.2023
- Taught in self-contained classrooms, general education classrooms and resource pull out classrooms with students ages 3-18 with severe developmental, cognitive/learning disorders and/or physical disabilities
- Served as case manager for special education students, collected progress monitoring data and analyzed data on student mastery of math skills, phonics skills, reading comprehension and fluency as well as writing goals and behavior functions to write and implement Individualized Education Plans (IEP) for students in special education
- Conducted IEP meetings with parents and teachers for special education referrals, annual IEP reviews, 3-year re-evaluations and special circumstances
- Collaborated with school and contracted social workers, psychologists, speech/language therapists, and occupational and physical therapists as well as specialists and classroom teachers to implement goals and advocate for students
- Experienced in recognizing learning disorders and working with students who are diagnosed with learning disabilities, autism, mild to moderate cognitive impairments, and emotional and behavioral disorders as well tracking ABC data including target behaviors and functions of behavior to develop and implement FBA and Behavior intervention plans.
- Collaborated with other educators to develop instructional strategies.
- Implemented behavior modification techniques to improve student social and academic performance.
- Worked closely with parents and guardians to address students' issues on multiple fronts.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Developed Individual Education Plans for students with special needs
- Applied proven strategies to improve students' sensory- and perceptual-motor skills
- Developed and implemented behavior management plans to improve student behavior
- Monitored student performance to evaluate effectiveness of instructional strategies
- Maintained accurate records of student progress and attendance
- Provided professional development training to educate faculty and staff on laws and regulations governing special education
Assistant Manager
Family Dollar
04.2022 - 01.2023
- Supervised customer service representatives during shifts
- Unloaded and stocked inventory from trucks to store shelves
- Followed guidelines and schematics for setting up new inventory and pricing changes
- Followed store opening and closing procedures to open and close
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
After School Site Director
Guilford County Schools
08.2015 - 08.2020
- Processed payments through OSP and K12 as well as bank deposits through online banking system
- Processed weekly checklist for prior week on Mondays and uploaded necessary documents to ACES director
- Supervised group leaders in their daily activities, coordinated lesson plans and daily opening discord
- Worked with parents to solve complaints, take payments, and enroll students.
- Oversaw students (in a capacity of around 100 students)in after school childcare setting ensuring safety and learning
- Budgeted, planned and contracted with vendors to ensure activities for day to day activities
- Streamlined operations through effective scheduling, staff management, and budget control.
- Promoted positive learning culture by modeling appropriate behavior management strategies for staff members to emulate.
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Facilitated conflict resolution between parents or staff when necessary to maintain harmonious atmosphere within environment.
Front Office Manager
Cobb Animal Clinic
06.2010 - 07.2014
- Supervised multiple receptionists on a day-to-day basis, overseeing client check in/out, selling of products related to their animal’s welfare and doctor related guidance
- Helped with hiring and training of new staff
- Attended vendor related trainings and outings to learn about specific products and services and related that information back to staff.
- Provided exceptional customer service, resolving client concerns professionally and empathetically in all situations.
- Enhanced communication between veterinarians and clients, ensuring thorough follow-up on patient care.
- Managed inventory effectively, reducing waste and ensuring availability of essential supplies for veterinary procedures.
- Promoted positive work environment by addressing employee concerns promptly and fostering open communication among team members.
Education
Bachelor of Arts - Special Education
Western Governors University
Salt Lake City, UT12.2020
Early Childhood Certification (EDU 119) -
DCDEE
Lexington, NC03.2017
Skills
- Teamwork and Cooperation
- Leadership
- Curriculum Planning
- Case Management
- Customer service
Timeline
Mental Health Children’s Case Manager
Highlands Community Services
07.2023 - Current
Assistant Manager
Family Dollar
04.2022 - 01.2023
Exceptional Children’s Teacher
Guilford County Schools
08.2020 - 06.2023
After School Site Director
Guilford County Schools
08.2015 - 08.2020
Front Office Manager
Cobb Animal Clinic
06.2010 - 07.2014
Bachelor of Arts - Special Education
Western Governors University
Early Childhood Certification (EDU 119) -
DCDEE
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