Crystal Wade
Chicago,IL
Summary
At Walgreens Boots Alliance, I spearheaded pharmacy operations, enhancing efficiency and profitability through innovative inventory management and workflow optimization. My leadership boosted team performance and patient satisfaction, leveraging skills in pharmacy operations management and team building. Achievements include significant service quality improvements and fostering a culture of continuous professional development. I currently am PTCB certified and licensed.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens Boots Alliance
Chicago, IL
08.2005 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
Associate Degree In Medical Assistant - Medical Assisting
Sawyer/Kaplan College
Hammond05.2004
Skills
Wellness services
Quality assurance
Training and mentoring
Inventory and restocking
Medication dispensing
Pharmacy operations management
Team Building
Drug inventory management
Certification
PTCB certification
IDFPR license
Timeline
Pharmacy Operations Manager
Walgreens Boots Alliance
08.2005 - Current
Associate Degree In Medical Assistant - Medical Assisting
Sawyer/Kaplan College