Crystal Wagner
Newberg,OR
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
10
10
years of professional experience
1999
1999
years of post-secondary education
1
1
Certification
Work History
Bartender Shift Manager
Gracies Sea Hag
Depoe Bay, Oregon
01.2019 - 07.2025
- Managed bar operations during high-volume shifts to ensure smooth service.
- Trained and mentored new bartenders on drink preparation and customer service.
- Oversaw inventory management and restocked supplies as needed throughout shifts.
- Implemented bar cleanliness standards to maintain a safe and inviting environment.
- Developed creative cocktail recipes to enhance the drink menu experience.
- Addressed customer inquiries and resolved complaints to ensure satisfaction.
- Coordinated with kitchen staff for timely food and drink pairings during service.
- Enforced responsible alcohol service policies to promote guest safety and compliance.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Supervised cleanliness of guest service areas before, during and after service.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Analyzed sales data to accurately forecast future demand for liquor orders.
- Enforced health codes and safety regulations in compliance with state laws.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
- Assisted in resolving customer complaints promptly and professionally.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Collected and organized daily till totals and tips.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Trained new employees to perform duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted staff by serving food and beverages or bussing tables.
- Explained goals and expectations required of trainees.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Managed cash transactions and maintained balanced cash drawers throughout shifts.
- Monitored ticket inventory to ensure adequate stock levels for high-demand games.
- Trained new staff on lottery operations, policies, and customer service standards.
- Verified customers' age before selling lottery tickets.
- Processed cash, credit card, debit card payments for lottery ticket purchases.
- Informed customers about upcoming promotions and special offers related to lotteries.
- Confirmed winners' eligibility through validating identification documents.
- Issued prize payouts up to $600 according to established procedures.
- Promoted responsible gaming practices among patrons as per company guidelines.
- Reported any suspicious activities or fraudulent attempts at purchasing lottery tickets.
- Collected money for games and provided customers with tokens, tickets, and correct change.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
- Performed daily balancing of cash drawers after each shift.
- Adhered to all local laws, rules, and regulations pertaining to the sale of lottery tickets.
- Supported guest play needs by providing change and exchanging larger bills.
- Converted currency into requested combinations of bills and coins.
- Reported underage gambling, intoxication or disruptive behavior.
Head Bartender
Blue moon saloon and cafe
Coos Bay, Oregon
10.2015 - 12.2018
- Managed bar operations and ensured compliance with health and safety regulations.
- Created and maintained a diverse menu of cocktails and beverages for customers.
- Trained and supervised junior bartenders on service standards and drink preparation.
- Provided exceptional customer service to enhance guest experiences at the saloon.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Collected and organized daily till totals and tips.
- Handled food orders from customers seated at the bar.
- Managed stock levels of all alcoholic beverages available at the bar.
- Ensured that all liquor laws were followed during service hours.
- Upsold customers from shelf to premium brands to help boost sales.
- Checked identification of patrons who appeared under age 30.
- Planned and coordinated special events to boost customer numbers and profits.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Ensured accurate cash handling procedures were followed at all times.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Balanced daily registers and generated sales reports for management.
- Effectively multitasked within fast-paced environment.
- Greeted frequent visitors by name and explained new promotions.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Arranged bottles and glasses behind bar to make attractive displays.
- Neatly sliced and pitted fruit for garnishing drinks.
- Scanned winning tickets to calculate payouts.
- Described and explained games available to potential customers to attract new players.
- Cleaned and maintained slot machines and equipment to minimize downtime.
- Reported underage gambling, intoxication or disruptive behavior.
- Converted currency into requested combinations of bills and coins.
- Supported guest play needs by providing change and exchanging larger bills.
- Adhered to all local laws, rules, and regulations pertaining to the sale of lottery tickets.
- Performed daily balancing of cash drawers after each shift.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
- Collected money for games and provided customers with tokens, tickets, and correct change.
- Attended regular training sessions conducted by state representatives regarding changes in laws or regulations governing lotteries in the area.
- Reported any suspicious activities or fraudulent attempts at purchasing lottery tickets.
- Issued prize payouts up to $600 according to established procedures.
- Confirmed winners' eligibility through validating identification documents.
- Coordinated with vendors for delivery of new products and restocking existing ones.
- Printed customer bills and processed payments using cash register.
- Assisted patrons with jackpot payouts.
Education
Scio High School
Scio, ORSkills
- Drink preparation
- Inventory management
- Cash handling
- Mixology techniques
- Event coordination
- Effective communication
- Conflict resolution
- Problem solving
- Attention to detail
- Beverage making
- Ordering supplies
- Liquor restocking
- Upselling strategies
- Promotions and events
- Cleanliness standards
- POS system operation
- Waste reduction
- Drink preparation techniques
- Excellent judgment
- Mixology
- Ordering bar supplies
- Cocktail list development
- Strong multitasking
- Anticipating guest needs
- Beverage supply orders
- Preparing garnishes
- Group reservations management
- Team player attitude
- Engaging personality
- Food service
- Customer service expertise
- Menu memorization
- Bar service preparation
- Beer and wine recommendations
- Recipe and menu memorization
- Responsible alcohol service
- Changing beer kegs
- Bar restocking
- Payment processing
- Safe food handling procedures
- New hire training
- Maintaining a clean bar
- Able to stand 10 hours
Certification
Olcc, food handlers card
Timeline
Bartender Shift Manager
Gracies Sea Hag
01.2019 - 07.2025
Head Bartender
Blue moon saloon and cafe
10.2015 - 12.2018
Scio High School