Crystal Wallace
Cutler Bay,FL
Summary
Mission-oriented Investigator with a broad employment history across various law enforcement settings. Adept in managing long-term investigative cases. Seeking a position with a company offering opportunities for advancement and growth.
Overview
27
27
years of professional experience
Work History
Adult Protective Investigator
State Of Florida (Dcf)
Miami, FL
05.2023 - Current
- Conducted detailed investigations into allegations of abuse, neglect, and exploitation of vulnerable adults.
- Collaborated with law enforcement and community agencies for case resolution.
- Evaluated client needs and determined eligibility for protective services.
- Documented case findings in compliance with state regulations and policies.
- Provided crisis intervention and support to vulnerable adults in distress.
- Performed home visits to assess living conditions of individuals receiving protective services.
- Responded promptly to emergency situations involving vulnerable adults at risk of harm due to abuse or neglect.
Child Protective Investigator
The State of Florida (Dcf)
Miami, FL
09.2022 - 05.2023
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
- Investigated each child's living environment to determine whether home was safe or presented risks.
- Developed and executed plans to remove children from homes where abuse or neglect had occurred.
- Documented case information by completing forms promptly and filing with appropriate agencies.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk children.
- Used FSFN to compose or prepare correspondence, case notes and technical reports
Economic Self Sufficiency Specialist
The State of Florida (Dcf)
Miami, FL
03.2016 - 09.2022
- Interviewed persons applying for public assistance programs.
- Gathered and evaluated individual financial and personal history information for each applicant.
- Obtained income, asset and financial information to determine program eligibility.
- Read and interpreted guidelines, laws and standard practices for each program.
- Connected clients with best-fit resources and services to meet unique needs.
- Maintained thorough and accurate records outlining program operations and participant progress.
- Checked each application for signs of fraud and reported suspicions to proper authorities.
Cares Assessor
State of Florida Department of Elder Affairs
Miami, FL
05.2011 - 08.2014
- Conducted comprehensive onsite pre-admission screening assessments of applicants for nursing facility placement and home and community-based services.
- Evaluated client’s level of care and recommended the appropriate placement.
- Verified client’s eligibility in Florida Medicaid systems.
- Counseled applicants and/or responsible parties about the available resources available.
- Identified clients for transitioning to community placement initiated from a nursing home and hospital.
- Maintained accurate and up to date medical information on clients through regular documentation of casework activities.
Customer Service Clerk/Typist
State of Florida Department of Elder Affairs
Miami, FL
02.2006 - 05.2011
- Completed data management by sorting, batching, and archiving files.
- Input data into CMS & Medicaid system and ensure inactive files are closed.
- Handled phone calls and/or walk-ins while ensuring calls are forwarded and visitors were directed
Human Resource Clerk
Sunrise Community
Miami, FL
08.2000 - 07.2002
- Initialized background checks for potential new hires.
- Developed job postings, administered recruitment advertising and tracked results.
- Pre-screened qualified candidates for open positions, scheduled interviews and prepared regret letters.
- Assisted with developing orientation materials for new employees.
- Maintained employee personnel files, recruitment files and hourly time records
Customer Service Representative
AT&T (Precision Response Corp.)
Miami, FL
07.1998 - 08.2000
- Handled inbound customer service calls.
- Resolved product or service problems by clarifying the customer's complaints.
- Maintained financial accounts by processing customer adjustments.
- Consulted with customers to resolve service and billing issues.
Education
Associate of Arts -
Miami Dade College
Miami, FL04.2016
Skills
- Investigative skills
- Computer Literacy
- Conducting Assessments
- Communication
- Strong People Skills
- Attention to Details
- Time Management/Organization
- Conducting interviews
- Safety planning
- Home visits
- Evaluation and assessment
- Financial data reviews
- Cultural competence
- Criminal records searches
Education and Training
other
Timeline
Adult Protective Investigator
State Of Florida (Dcf)
05.2023 - Current
Child Protective Investigator
The State of Florida (Dcf)
09.2022 - 05.2023
Economic Self Sufficiency Specialist
The State of Florida (Dcf)
03.2016 - 09.2022
Cares Assessor
State of Florida Department of Elder Affairs
05.2011 - 08.2014
Customer Service Clerk/Typist
State of Florida Department of Elder Affairs
02.2006 - 05.2011
Human Resource Clerk
Sunrise Community
08.2000 - 07.2002
Customer Service Representative
AT&T (Precision Response Corp.)
07.1998 - 08.2000
Associate of Arts -
Miami Dade College
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