Crystal Waller
Esthetician
Saint Michaels,MD
Summary
Proven to elevate guest satisfaction, I leveraged exceptional communication and skincare expertise at Spa at Perry Cabin, enhancing client experiences through meticulous organization and personalized care regimens. My adeptness in multitasking and client records management significantly streamlined spa operations, contributing to a notable increase in repeat clientele.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Spa Concierge/Attendant
Sago Spa & Salon
06.2024 - 09.2024
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
- Educated clients on available services, guiding them towards suitable options based on their needs and preferences.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Greeted guests and escorted to correct treatment rooms.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
Spa Receptionist
Spa at Perry Cabin
10.2022 - 06.2024
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Handled payments and processed credit card transactions.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Communicated with spa team members if clients canceled or changed appointment times.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Managed financial transactions accurately, upholding company standards of fiscal responsibility.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Updated customer records and maintained accurate client information.
- Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.
- Enforced spa policies, following company procedures at all times.
- Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Listened closely to customer complaints and responded appropriately to issues.
- Trained new receptionists on daily tasks, procedures, and best practices to ensure consistent quality across the team.
- Monitored and replenished office and spa supplies, avoiding any service disruptions.
- Conducted inventory checks for retail products, ensuring availability of best-selling items.
- Supported spa manager with administrative tasks, aiding in smooth spa operations.
- Improved spa ambiance with careful selection of background music and aromatherapy scents.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Organized, maintained and updated information in computer databases.
- Collected [Type] payments, processed transactions and updated relevant records.
Education
No Degree - Skin Therapy & Massage
Cortina Institute
Linthicum Heights, MD11.2024
High School Diploma -
Easton High School
Easton Md06.2004
Skills
- Customer service expertise
- Exceptional communication
- Appointment Scheduling
- Guest Relations
- Spa services understanding
- Cleaning and sanitation
- Guest Engagement
- Spa tours
- Body Treatments
- Skin analysis
- Stock replenishment
- Opening and closing procedures
- Waxing services
- Reception Management
- Supply Restocking
- Sales and Upselling
- Sterilization standards
- Client Records Management
- Laundry Management
- Supply Inventory Management
- Reception oversight
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Clear Communication
- Organizational Skills
- Team Collaboration
- Flexibility
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Detail Oriented
- Guest experiences
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Guest accommodations
- Goal Setting
- Complaint Handling
- Professionalism
- Record-keeping
- Time management abilities
- Continuous Improvement
- Inventory Management
- Written Communication
- Event Planning
- Social Media Management
- Customized skincare plans
- Skin rejuvenation methods
- Professional Communication
- Anti-aging treatments
- Expert skin analysis
- Advanced facial techniques
- Acne treatment specialization
- Sensitive skin care
- Ultrasonic skin treatments
- Manual lymphatic drainage
- Chemical peel proficiency
- High-Frequency Treatments
- Micro Current Treatments
- Nutrition and Lifestyle Advice
- Extractions and exfoliation
- Product ingredient knowledge
- Electrotherapy applications
- Deep cleansing procedures
- Attention to Detail
- Multitasking and Organization
- Treatment room setup
- Skincare Product Sales
- Facial Massage
- Eyelash and Eyebrow Tinting
- Assessing Skin Condition
- Facial and Scalp Massage
- Spa retail sales
- Chemical Peels
- Exfoliation Treatments
- Facial Masks
- Sterilization
- Product Knowledge
- Hair Removal
- Guest services expertise
- Eyebrow Shaping
- Makeup Application
- Waxing and laser hair removal
- Personalized Care Regimens
- Eyelash Extension Removal
- Facials and makeup applications
- Lash and eyebrow maintenance
- Facial Hair Removal
- Lash Application Expertise
- High-frequency machine use
- Skincare product knowledge
- Extractions and pore cleansing
- Eyebrow shaping and tinting
- [State] licensed esthetician
- Infection Control
- Esthetics
- Galvanic current treatments
- Client consultation abilities
- Retail Sales
- Professional Demeanor
- Skin rejuvenation
- Makeup Application Techniques
- Dermaplaning proficiency
- Ultrasonic skin scrubber
- Aromatherapy knowledge
- Knowledge of body scrubs
- Equipment Sterilization
Certification
- Md Driver's License
- Chemical Peel Certification - Aesthetic Science Institute or similar accrediting bodies.
- Licensed Esthetician - Md Board of Cosmetology.
- Dermalogica certification
- Domestic violence certification
- Clean Hands Certification
- Sex Traffic Certifacation
- OSHA Certified
- Infection Control Certificate – State board approved providers or relevant associations.
Timeline
Spa Concierge/Attendant
Sago Spa & Salon
06.2024 - 09.2024
Spa Receptionist
Spa at Perry Cabin
10.2022 - 06.2024
- Md Driver's License
- Chemical Peel Certification - Aesthetic Science Institute or similar accrediting bodies.
- Licensed Esthetician - Md Board of Cosmetology.
- Dermalogica certification
- Domestic violence certification
- Clean Hands Certification
- Sex Traffic Certifacation
- OSHA Certified
- Infection Control Certificate – State board approved providers or relevant associations.
No Degree - Skin Therapy & Massage
Cortina Institute
High School Diploma -
Easton High School
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