Crystal Ward
Panama City
Summary
Dynamic Office Manager with a proven track record at Builders FirstSource, excelling in financial management and customer relations. Enhanced team productivity through effective training and conflict resolution, while optimizing inventory management to reduce waste. Committed to fostering a safe and efficient workplace, driving continuous improvement and employee growth.
Overview
11
11
years of professional experience
Work History
Office Manager
Builders FirstSource
03.2020 - Current
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Fostered safety-first culture, implementing new policies that led to decrease in workplace accidents.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Promoted a culture of accountability within the organization by holding individuals responsible for their safety performance and ensuring adherence to established protocols.
- Verified that team members wore personal protective equipment in construction areas.
Department Supervisor With Keys
The Home Depot Store 6303
01.2014 - 01.2020
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Championed continuous improvement efforts within the department by encouraging innovation from all staff members and implementing best practices.
- Developed a cohesive team environment through effective communication and conflict resolution techniques.
- Collaborated with other supervisors to develop cross-functional initiatives for increased efficiency and profitability.
- Streamlined inventory management for improved stock availability and reduced waste.
- Reduced employee turnover by fostering a supportive work environment with opportunities for growth and development.
- Ensured compliance with company policies and procedures, maintaining a safe workplace for all staff members.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Education
Bachelor of Science - Business Administration And Management
Unniverstity Of Phoenix
Arizona05-2025
Associate of Science - Registered Nurse
Gulf Coast State College
Panama City, FL06-2015
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Inventory management
- Employee training
- Loss prevention
- Operations management
- Employee relations and conflict resolution
- P&L management
- Financial management
Accomplishments
- Developed and instituted employee training and retention initiative which reduced personnel turnover by 45% within 6 months.
- Investigated, identified and reconciled account discrepancies totaling over $20,000 in company savings.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of Onboarding New Employees and Foundations Training.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Office Manager
Builders FirstSource
03.2020 - Current
Department Supervisor With Keys
The Home Depot Store 6303
01.2014 - 01.2020
Bachelor of Science - Business Administration And Management
Unniverstity Of Phoenix
Associate of Science - Registered Nurse
Gulf Coast State College
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