Crystal Ward
Pensacola
Summary
Dynamic and results-driven professional with extensive experience, excelling in store operations and customer service management. Proven ability to enhance customer engagement through effective promotional campaigns and team motivation. Skilled in cash handling accuracy and multitasking, consistently delivering exceptional shopping experiences while optimizing inventory oversight.
Overview
15
15
years of professional experience
Work History
Key Holder Supervisor
Kendra Scott
10.2024 - Current
- Learned operational procedures and safety protocols to ensure efficient store management.
- Assisted in training staff on customer service best practices and inventory control methods.
- Supported daily cash handling processes, ensuring accuracy in transactions and register operations.
- Engaged with customers to enhance shopping experience and address inquiries effectively.
- Maintained cleanliness and organization of sales floor, promoting a welcoming environment for shoppers.
- Monitored stock levels and assisted in restocking merchandise to optimize product availability.
- Collaborated with team members to implement promotional displays and drive customer engagement.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
Sales Specialist
Dillard's
12.2019 - 05.2024
- Assisted customers in product selection, ensuring satisfaction and repeat business.
- Developed knowledge of product features and benefits to effectively communicate with clients.
- Executed daily sales strategies, adapting quickly to changing customer needs.
- Maintained accurate records of customer interactions and transactions for follow-up opportunities.
- Collaborated with team members to improve store presentation and enhance customer experience.
- Participated in training sessions to refine sales techniques and product knowledge.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Home Care Provider
Self Employed Services
06.2016 - 12.2019
- Provided compassionate personal care to clients, ensuring comfort and well-being.
- Assisted clients with daily living activities, promoting independence and dignity.
- Trained new caregivers on best practices in personal care and client interaction.
- Implemented safety protocols to enhance client protection during home visits.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Campus Engineer Event Coordinator
Grace Lutheran
01.2011 - 06.2016
- Led engineering projects, ensuring compliance with safety standards and regulations.
- Developed and implemented process improvements to enhance operational efficiency.
- Mentored junior engineers, fostering skill development and knowledge sharing.
- Collaborated with cross-functional teams to optimize project workflows and deliverables.
- Managed resource allocation, balancing project needs with budget constraints.
- Streamlined communication between departments, facilitating timely information sharing and issue resolution.
- Developed cost estimates and project specifications for proposals.
Education
High School Diploma -
Woodham High School
Pensacola, FLEducational Psychology
Pensacola Junior College
Pensacola, FLCriminal Science
Troy University
Troy, Alabama, ALSkills
- Store operations
- Multitasking and prioritizing
- Excellent communication
- Promotional campaigns
- Customer service management
- Creativity and originality
- Process and procedure development
- Inventory oversight
- Cash handling accuracy
- Task delegation
- Opening and closing coordination
- Team building and motivation
Timeline
Key Holder Supervisor
Kendra Scott
10.2024 - Current
Sales Specialist
Dillard's
12.2019 - 05.2024
Home Care Provider
Self Employed Services
06.2016 - 12.2019
Campus Engineer Event Coordinator
Grace Lutheran
01.2011 - 06.2016
High School Diploma -
Woodham High School
Educational Psychology
Pensacola Junior College
Criminal Science
Troy University