CRYSTAL WARICK
Pawtucket
Summary
Dedicated and detail-driven Customer Service and Data Entry professional with over 5 years of experience in fast-paced, remote environments. Recognized for exceptional communication, problem-solving, and accuracy under pressure. Adept at quickly learning new systems and processes, maintaining data integrity, and delivering empathetic customer support. Seeking to bring reliability, efficiency, and a positive attitude to a dynamic team.
Overview
10
10
years of professional experience
Work History
Member Servies
Neighborhood Health Plan
Providence
11.2025 - Current
- Answer incoming calls from members regarding benefits, coverage, claims, payments, and eligibility.
- Explain health insurance benefits in simple, clear terms.
- Assist members with finding primary care providers, specialists, and in-network services.
- Process updates such as address changes, PCP changes, and ID card requests.
- Review and troubleshoot claims issues, and escalate when necessary.
- Document all member interactions thoroughly in the system.
- Maintain confidentiality, and follow HIPAA rules.
- Meet performance goals such as call quality, handle time, and customer satisfaction.
- Work closely with other departments (claims, enrollment, and case management) to resolve member issues.
- Provide compassionate, patient, and solution-focused customer service.
Roadside Assistance Agent
AAA (Remote)
Pawtucket
01.2025 - 12.2025
- Delivered rapid, empathetic roadside support during critical emergencies, ensuring member safety and satisfaction.
- Managed high call volumes using Avaya phone systems while maintaining composure and professionalism.
- Created and updated service requests in Salesforce, ensuring precise case tracking and follow-ups.
- Dispatched service providers and communicated real-time updates to customers with clarity and care.
- Demonstrated strong critical thinking and decision-making under pressure.
Customer Service Representative
HealthSource RI (Remote)
Pawtucket
01.2024 - 01.2025
- Managed 50+ daily calls via Five9, resolving inquiries related to health insurance enrollment and billing.
- Guided clients through healthcare plan options, ensuring understanding of coverage, benefits, and costs.
- Maintained strict HIPAA compliance when handling sensitive customer information.
- Consistently achieved a 95% customer satisfaction rating through efficiency and empathy.
- Collaborated via Microsoft Teams to streamline case management and issue resolution.
Data Entry Specialist
Vision Government Solutions (Remote temp)
01.2023 - 12.2024
- Accurately entered and verified large volumes of data with a 99% accuracy rate.
- Identified and corrected discrepancies to maintain database integrity and compliance.
- Helped improve data workflow, cutting processing time by 20%.
Embroidery Specialist
Alexander’s Uniforms
01.2017 - 12.2023
- Operated computerized embroidery machines, ensuring precision in custom apparel designs.
- Managed orders and maintained accurate client records to meet tight deadlines.
- Performed quality control checks, reducing rework and material waste.
- Supported inventory tracking and production efficiency.
Data Entry Clerk
Deloitte
01.2016 - 12.2017
- Processed high volumes of financial documentation for audits with a 98% accuracy rate.
- Collaborated with internal teams to ensure timely and compliant record management.
- Earned Perfect Attendance Award for reliability and consistent performance.
Education
William Dickinson HS
Jersey City, NJ06.2013
Skills
- Customer Support & Call Handling
- Data Entry & Record Management
- Five9
- Microsoft Teams
- Salesforce
- Microsoft Office
- HIPAA Compliance
- Time Management
- Quality Assurance
- Problem Solving
- Adaptability
- Remote Communication
- Emergency response
- Call management
- Service dispatching
- Data entry accuracy
- Customer relationship management
- Problem solving
- Quality assurance
- Strong multitasking
- Data entry proficiency
- Schedule coordination
- Organizational skills
- Active listening
- Calendar and scheduling software
- Adaptability and flexibility
- Service requests
- Payment processing
- Salesforce management
- HIPAA compliance
- Data verification
- Ability to explain complex health insurance information clearly
- Experience using call center systems and CRM tools
- Knowledge of Medicaid, commercial insurance, or Medicare
- Problem-solving and multitasking skills in a fast-paced environment
- Ability to stay calm with frustrated or confused members
Accomplishments
- Verification Team Selection, HealthSource RI, 01/01/24, Chosen for exceptional accuracy and attention to detail.
- Perfect Attendance, Deloitte, 01/01/16, Recognized for dependability and dedication.
Timeline
Member Servies
Neighborhood Health Plan
11.2025 - Current
Roadside Assistance Agent
AAA (Remote)
01.2025 - 12.2025
Customer Service Representative
HealthSource RI (Remote)
01.2024 - 01.2025
Data Entry Specialist
Vision Government Solutions (Remote temp)
01.2023 - 12.2024
Embroidery Specialist
Alexander’s Uniforms
01.2017 - 12.2023
Data Entry Clerk
Deloitte
01.2016 - 12.2017
William Dickinson HS