Summary
Overview
Work History
Education
Skills
References
Languages
Affiliations
Timeline
Generic

Crystal Wash

Yukon,OK

Summary

To employ my knowledge and experience with the intention of securing a professional career with opportunities for challenges and career advancement, while gaining knowledge of new skills and expertise. A challenging career opportunity that would help me utilize my academic background to gain experience, employ my excellent interpersonal skills, and enable me to make a positive contribution. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

24
24
years of professional experience

Work History

Medical Secretary III

Department of Corrections
Union City, OK
10.2024 - Current
  • Transcribed doctor's orders into the electronic health record system.
  • Answered incoming calls in a professional manner and directed them to the appropriate personnel.
  • Maintained accurate patient records and filing systems according to established policies and procedures.
  • Prepared correspondence such as letters, reports or memos on behalf of the office staff.
  • Managed daily calendars for multiple providers, setting up appointments as needed.
  • Ensured HIPAA compliance was maintained throughout the practice by following protocols.
  • Compiled physical and digital documents, charts, and reports.
  • Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Ensured compliance with healthcare regulations and maintained patient confidentiality.
  • Prepared patient charts for physicians prior to appointments, including updating existing information.
  • Responded to inquiries from patients regarding billing, scheduling and appointment changes.
  • Coordinated referrals between primary care physicians and specialists as required.
  • Performed data entry tasks related to patient information into various databases.
  • Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
  • Participated in staff meetings and contributed to quality improvement initiatives.
  • Maintained medical records, ensuring accuracy, compliance, and confidentiality.
  • Compiled and submitted daily, weekly, and monthly reports to healthcare administrators.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Utilized medical software for patient registration, scheduling, and records management.

Human Resource Assistant

CoreCivic Regional Office
OKC, OK
04.2021 - 10.2023
  • The Human Resources Assistant, Community Corrections performs varied and moderately complex clerical functions and related general office duties that require independent judgment in the use of work methods and procedures in the areas of human resources and payroll administration
  • They provide support in the areas of employee benefits and services, employee relations, compliance, safety and health, wage and salary administration, performance management, and employment which includes recruiting, selection, and orientation
  • Review and process human resources and payroll documents
  • Verify that required forms are accurate and complete for processing
  • Maintain personnel and medical files in compliance with policy and procedures
  • Process personnel and payroll documents through regular use of software applications
  • Assist in the implementation and administration of human resources policies, procedures, and programs
  • Respond to staff inquiries or requests regarding HR programs or refers to appropriate staff member or Facility Support Center for further assistance as needed
  • Assist with the implementation, and maintenance of an on-going recruiting program for staffing needs.

USPS

OKC, OK
12.2020 - 03.2022
  • Delivering mail on time to the correct customers is the main job of a rural carrier associate
  • He is expected to manage his time wisely and map out his route to avoid retracing delivery paths
  • Keeping detailed records of attempted and missed deliveries is required
  • Obtaining signatures for certified, registered and delivery confirmations is a job requirement
  • A rural carrier associate is expected to keep his vehicle clean and in working order by adhering to a preventive maintenance schedule.

Lead/ Common desk

Pilot Flying J
Edmond, OK
02.2020 - 12.2020
  • Experience in a similar position or proficiency in a similar task
  • Incredible customer service skills & the ability to help maintain a customer focused culture
  • Ability to run accurate gas and diesel transactions
  • Ability to use calculator, computer, telephone, and other equipment as needed
  • Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives.

CCA

Sayre, Ok
09.2011 - 07.2015
  • Regular head counts of inmates within a section
  • Monitor inmate behavior and report unusual activity to ensure safety and security
  • Escort inmates to job sites, medical facilities, classrooms or wherever they are needed in a timely, secure manner
  • Assist other Correctional Officers with management of inmates
  • Conduct regular searches of inmate areas like cells, recreation rooms and showers for unauthorized items
  • Manage confrontational situations as they arise to maintain security
  • Write regular reports of activities.

Administrator Safety Coordinator

Forest Oil
Denver, Co
02.2005 - 08.2007
  • A safety coordinator ensures that the workplace is free from hazards and accidents
  • They identify potential risks and take measures to prevent accidents
  • Safety coordinators train employees on safety procedures and provide safety equipment
  • They conduct regular safety inspections and investigations to provide recommendations for improvements
  • Safety coordinators ensure that the organization complies with legal and industry standards for safety
  • They develop safety policies and procedures for the workplace
  • Safety coordinators provide guidance on emergency preparedness, evacuation plans, and fire safety
  • They collaborate with other departments to create a safe workplace culture
  • Safety coordinator tracks statistics and reports to management on safety performance
  • They maintain safety records and documentation.

District Manager

Sonic
Oklahoma City, Ok
01.2004 - 05.2005
  • I took care of all the Sonics in the East Districts in Oklahoma City
  • Manages, trains, and coaches Working Partners/General Managers and conducts management orientation
  • Directs and assigns employees as needed to ensure all aspects of service meet operational standards Oversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards
  • Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices
  • Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor
  • Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law
  • Monitors multiple drive-in cost control procedures for food, labor, paper and inventory
  • Takes immediate corrective action when necessary
  • Takes immediate corrective action when necessary
  • Audits drive-in employment-related records and payroll records
  • Reinforces the importance of placing guest needs first to drive-in management on a consistent basis
  • Takes immediate corrective action when necessary
  • Recruits, interviews and hire management team members to achieve proper staffing levels
  • Prepares all necessary operational reports for multiple drive-ins
  • Develops appropriate action plans to resolve unfavorable financial and/or sales trends
  • Develops and implements a marketing plan for region
  • Won the Sonic games multiply times.

Secretary

K&C Hotshot Services
Elk City, Ok
01.2001 - 08.2004
  • Provide clerical support to the store manager including; preparation of reports, memos, letters, presentations and other documents using word processing, and/or compiling spreadsheets, databases or presentation software
  • Assist store manager in the preparation of various reports, including morning report, sales and mileage logs, delivery tickets, and purchase order preparation
  • Maintain customer confidence and protect operations by keeping information confidential
  • Maintain a clear and consistent proactive line of communication between store manager, corporate offices and employees
  • Responsible for all mail communications including sorting, delivering, coordinating shipments, purchasing postage and sending certified mail
  • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
  • Maintain correspondence between store management and customers; answer incoming phone calls and provide answers as needed, or ensure caller is properly directed for assistance
  • Assist store manager and corporate personnel staff in the hiring and onboarding of new employees as well as payroll processing at the specific store location
  • Assist store manager and corporate accounting to ensure timely processing of invoices, credit applications, delivery tickets and other customer billing documents
  • Input invoices for payment into RTMS system for processing by accounts payable
  • Communicate with store customers providing credit applications and ensuring processing by corporate accounting staff
  • Organizes work by reading and routing correspondence; collecting information; initiating telecommunications.

Education

Political Science -

University of North Dakota
Grand Forks, ND
05.2019

Political Science/JD -

University of Oklahoma
Norman, OK
05.2018

Criminal Justice/Political Science/JD -

Texas Tech University
Lubbock, TX
05.2017

Paramedic -

Redlands Community College
El Reno, OK
05.2011

Massage Therapist -

Heritage College
Oklahoma City, OK
05.2005

Skills

  • Self-starter with the ability to follow directions
  • Works well with management, co-workers, and customers
  • Effective telephone communication skills
  • Maintain and organize company files
  • Proficient in Microsoft Applications, QuickBooks, and RTMS
  • Customer Service
  • Communication
  • Multitasking
  • Prioritizing
  • Organization
  • Technical skills
  • Interpersonal skills
  • Initiative and problem-solving abilities
  • Dependability
  • HIPAA
  • Medical Records Management
  • Critical thinking abilities
  • Medical terminology expertise
  • Electronic Recordkeeping
  • Clinical Support

References

  • Matthew Harvey, 403 Reformatory Road, El Reno, OK, 73036, (405) 802-9053
  • Marcus Rhineheart, 1020 B North Highland, Ada, OK, 74820, (479) 847-0828
  • James Nolan, 1816 Graham Circle, Oklahoma City, OK, 73127, 816-284-0868

Languages

  • English
  • Russian

Affiliations

  • Family
  • Hunting
  • Fishing
  • Research
  • Reading
  • Honors College

Timeline

Medical Secretary III

Department of Corrections
10.2024 - Current

Human Resource Assistant

CoreCivic Regional Office
04.2021 - 10.2023

USPS

12.2020 - 03.2022

Lead/ Common desk

Pilot Flying J
02.2020 - 12.2020

CCA

09.2011 - 07.2015

Administrator Safety Coordinator

Forest Oil
02.2005 - 08.2007

District Manager

Sonic
01.2004 - 05.2005

Secretary

K&C Hotshot Services
01.2001 - 08.2004

Political Science -

University of North Dakota

Political Science/JD -

University of Oklahoma

Criminal Justice/Political Science/JD -

Texas Tech University

Paramedic -

Redlands Community College

Massage Therapist -

Heritage College

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Crystal Wash