Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Crystal Watford

Valdosta,GA

Summary

Dynamic professional with diverse experience in restaurant, daycare, and retail management, showcasing a strong ability to adapt and excel in various environments. Quick learner thriving on acquiring new skills and knowledge, consistently demonstrating determination and focus to achieve goals. Passionate about delivering exceptional results while fostering positive team dynamics. Committed to continuous personal and professional growth, ready to embrace new challenges with enthusiasm.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Housekeeper

Hampton Inn Suites
09.2025 - Current
  • Ensured cleanliness and organization of guest rooms and common areas, enhancing overall guest satisfaction.
  • Developed efficient cleaning schedules, optimizing workflow and reducing time spent on routine tasks.
  • Trained and supervised new staff on cleaning techniques and safety protocols to maintain high standards.
  • Implemented quality control measures, ensuring consistency in service delivery across all housekeeping operations.

Assistant Manager

Piggly Wiggly
03.2024 - 09.2025


  • Supervised daily store operations, ensuring high standards of customer service and product availability.
  • Monitored compliance with health and safety regulations, maintaining a safe shopping experience for customers.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Merchandiser

The Coca-Cola Company
12.2022 - 04.2024


  • Collaborated with sales teams to develop promotional strategies that increased market penetration.
  • Trained new staff on merchandising standards and best practices to ensure consistency across locations.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Verified products appeared at correct locations in proper quantities.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.

Retail Store Manager

Dollar General
07.2019 - 08.2023
  • Led team in achieving sales targets through effective merchandising and inventory management.
  • Implemented training programs to enhance staff performance and customer service skills.
  • Enhanced customer satisfaction scores through proactive engagement and resolution of issues.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.

Daycare Teacher

Knights learning center
02.2014 - 03.2017
  • Collaborated with parents to discuss children's progress and address developmental concerns.
  • Developed engaging lesson plans to enhance children's cognitive and social skills.
  • Mentored junior teachers to improve instructional techniques and classroom dynamics.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Engaged with children on individual basis to build positive relationships and promote learning.

Merchandising

The News Group
03.2009 - 04.2012
  • Merchandising magazines
  • Maintained visual merchandising standards, creating an appealing store environment for customers.
  • Increased sales by effectively merchandising products and creating attractive displays.
  • Boosted sales with effective merchandising, product placement, and promotional displays.

Shift Leader

Arby's
06.2003 - 03.2008
  • Supervised daily operations to ensure high-quality food preparation and customer service standards.
  • Trained and mentored team members on best practices for efficiency and safety protocols.
  • Coordinated scheduling to maintain adequate staffing during peak service hours.
  • Collaborated with management on promotional campaigns to drive sales and increase customer engagement.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Server

Cowboys
07.2001 - 05.2003
  • Delivered exceptional customer service in fast-paced dining environment.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

High school diploma or GED -

Lowndes high
Valdosta, GA

Skills

  • Assistant manager experience
  • Hospitality
  • Restaurant experience
  • Customer service
  • Fine dining experience
  • Restaurant management
  • Team management
  • Retail management
  • Supervising experience
  • Driving
  • Food service
  • Cash handling
  • Retail sales
  • Cash register
  • Heavy lifting
  • Management
  • Grocery store
  • Communication skills
  • Merchandising

Certification

Driver's License

Languages

English
Full Professional

Timeline

Housekeeper

Hampton Inn Suites
09.2025 - Current

Assistant Manager

Piggly Wiggly
03.2024 - 09.2025

Merchandiser

The Coca-Cola Company
12.2022 - 04.2024

Retail Store Manager

Dollar General
07.2019 - 08.2023

Daycare Teacher

Knights learning center
02.2014 - 03.2017

Merchandising

The News Group
03.2009 - 04.2012

Shift Leader

Arby's
06.2003 - 03.2008

Server

Cowboys
07.2001 - 05.2003

High school diploma or GED -

Lowndes high

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