Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Crystal Watson

Crystal Watson

Olive Branch,MS

Summary

Dynamic Learning & Development Coordinator at Canopy Children's Solutions with expertise in trauma & leadership training development and eLearning design. Proven ability to enhance compliance monitoring and create impactful content. Strong leadership skills demonstrated through successful training initiatives and team supervision, fostering a culture of continuous improvement and excellence in service delivery.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Learning & Development Coordinator

Canopy Children's Solutions
Olive Branch, MS
12.2022 - Current
  • Managing Aggressive Behavior National Certified Trainer (Conduct MAB Monthly & Annual Trainings)
  • Coordinate with the ODT Manager to develop training resources;
  • Design & revise online courses and curricula, including video library for orientation & annual training.
  • Meet with Subject Matter Experts (SMEs) to develop content for online courses;
  • Design, maintain and update training materials as assigned: course agendas, presentations, handouts, and training curricula
  • Maintain a storage plan for eLearning assets, including video and course files.
  • Monitor compliance of eLearning content, in accordance with regulatory authorities and the federal and state laws.
  • Provide training and technical support to employees and others who interact with the learning management system.
  • Training materials development for in-CIRCLE trainings
  • New trauma pilot (PowerPoints, media, etc.)
  • NCFAS trainings for different solutions/depts.
  • Course development for in-CIRCLE specific training in coordination with Subject Matter Experts
  • Support for online in-CIRCLE trainings, including Zoom moderation and facilitation.
  • Complete trainer certifications as assigned and maintain active trainer status.
  • Training includes assisting with new hire, annual and program training including program symposiums or conferences.
  • Provide training presentations in areas of certification as assigned.
  • Provide training presentations based on subject matter expertise.
  • Schedule and provide customized trainings.
  • Travel to region and local sites to conduct or oversee training events or sessions, occasionally involves overnight travel.
  • Provide training logistical support.

Wraparound Supervisor

Canopy Children's Solutions
Olive Branch , MS
09.2021 - 12.2022
  • Supervised 6 Wraparound Facilitators
  • Quality Management
  • Approved weekly notes
  • One on one observation training to staff
  • Approved weekly mileage
  • Approved timesheets
  • Weekly individual & group staff meetings
  • Submitted Monthly DMH Reports
  • Completed Critical Incident Reports for all clients as needed.
  • Worked very closely with National Wraparound Institute (assisted & led quarterly state trainings)

Wraparound Coordinator (Trainer)

Canopy Children's Solutions
Olive Branch, MS
01.2014 - 09.2021
  • Quality Management Monitoring for North MS through monthly reports & on-site observations.
  • Trained staff in Wraparound Skills according to National Wraparound Institute Center.

Wraparound Facilitator

Canopy Children's Solutions
Batesville, MS
08.2012 - 01.2014
  • Monthly Child & Family Team Meetings
  • Weekly Case Management
  • Child Advocate

Family Protection Specialist

MS Department of Child Protection Services
New Albany, MS
07.2009 - 08.2012
  • Case Management
  • Prevention
  • Foster Care
  • Adoption
  • Monthly Court Reports/Appearances
  • Worked closely with Law Enforcement

Education

National Certification - Managing Aggressive Behavior (Trauma Focused)

University of Oklahoma
Tulsa
11-2023

Bachelor of Arts - Social Work

University of Mississippi
University, MS
05-2009

Skills

  • Training development
  • eLearning design
  • Learning management systems
  • Compliance monitoring
  • Content creation
  • Instructional design
  • Leadership Program Management

Certification

  • Managing Aggressive Behavior Certification, University of Oklahoma

Timeline

Learning & Development Coordinator

Canopy Children's Solutions
12.2022 - Current

Wraparound Supervisor

Canopy Children's Solutions
09.2021 - 12.2022

Wraparound Coordinator (Trainer)

Canopy Children's Solutions
01.2014 - 09.2021

Wraparound Facilitator

Canopy Children's Solutions
08.2012 - 01.2014

Family Protection Specialist

MS Department of Child Protection Services
07.2009 - 08.2012

National Certification - Managing Aggressive Behavior (Trauma Focused)

University of Oklahoma

Bachelor of Arts - Social Work

University of Mississippi

Similar Profiles

CREATE PROFILE
Crystal Watson