Crystal Waucaush
Lincoln Park,United States
Summary
Dynamic and results-oriented professional with extensive experience in nail care and medical reception, notably at Helene’s Magic Mirror. Excelled in appointment management and customer service, enhancing client satisfaction and loyalty. Skilled in manicures, pedicures, and maintaining strict hygiene protocols. Demonstrated exceptional verbal communication and problem-solving abilities, contributing to efficient and privacy-compliant operations.
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
22
22
years of professional experience
Work History
Medical Receptionist
Downriver Heart And Vascular
09.2018 - 10.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
Nail Technician
Helene’s Magic Mirror
05.2002 - 09.2019
- Oversaw schedule to manage appointments of new and existing clients.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Offered personalized services according to needs and preferences.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Medical Receptionist
Dr Ralph Raper
05.2016 - 09.2018
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
GED - Required
Melvindale High
Melvindale, MI1996
Skills
- Appointment management
- Verbal and written communication
- Problem-solving skills
Timeline
Medical Receptionist
Downriver Heart And Vascular
09.2018 - 10.2024
Medical Receptionist
Dr Ralph Raper
05.2016 - 09.2018
Nail Technician
Helene’s Magic Mirror
05.2002 - 09.2019
GED - Required
Melvindale High
Similar Profiles
Madelaine Chappus FNPMadelaine Chappus FNP
Nurse Practitioner at Downriver Heart & Vascular Specialists PCNurse Practitioner at Downriver Heart & Vascular Specialists PC
Bianca HernandezBianca Hernandez
Medical Office Specialist at HCA @ St. David's Heart & Vascular/Austin HeartMedical Office Specialist at HCA @ St. David's Heart & Vascular/Austin Heart
Bianca TejasBianca Tejas
Student Medical Assistant at Heart To Heart Cardiology And VascularStudent Medical Assistant at Heart To Heart Cardiology And Vascular