Crystal Weatherman
Raymore,MO
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Successful Pharmacy Technician bringing 2 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Price Chopper Pharmacy
Harrisonville, MO
10.2022 - Current
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Received payment from customers and processed credit card transactions when necessary.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Assisted customers with prescription pick-up and over-the-counter inquiries.
- Complete pharmaceutical calculations diligently ensuring accurate dosages.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Answered telephones to respond to questions or requests.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Accurately measured, mixed, and dispensed medications per protocol.
- Processed insurance claims and resolved billing discrepancies efficiently.
- Communicated effectively with healthcare providers regarding prescriptions.
- Established or maintained medications and other patient profiles.
- Mixed pharmaceutical preparations according to written prescriptions.
- Maintained proper storage and security conditions for drugs.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Ensured safe disposal of expired or recalled medications promptly.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Operated cash register during customer transactions when required.
- Adhered to federal and state regulations governing pharmacies consistently.
- Prepared medication orders and refilled prescriptions under pharmacist supervision.
- Entered prescription information into computer databases.
- Trained new staff members on pharmacy operations and guidelines.
- Provided friendly customer service in a fast-paced retail environment.
- Maintained patient confidentiality according to HIPAA regulations.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Shift Manager
Walgreens
Harrisonville, MO
09.2017 - 10.2022
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Taught staff upselling techniques to meet revenue targets.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Resolved conflicts between staff members in a professional manner.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Responded quickly and effectively to emergency situations as they arose.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Monitored store operations to ensure compliance with company policies and procedures.
- Provided coaching and guidance to team members when necessary to improve performance.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Enforced safety standards throughout the store including proper use of equipment.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Education
High School Diploma -
Harrisonville High School
Harrisonville, MO05-1997
Skills
- Billing support
- Supply Restocking
- FDA compliance
- Order Verification
Timeline
Pharmacy Technician
Price Chopper Pharmacy
10.2022 - Current
Shift Manager
Walgreens
09.2017 - 10.2022
High School Diploma -
Harrisonville High School
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