Crystal Weatherspoon
customer service
Cedar Hill,TX
Summary
Focused Client Support Specialist promoting more than 10 years' expertise working for organizations in the Customer Service market. Courteous and cordial with a desire to take on challenges at a new company. Demonstrative Client Support Specialist known for successfully handling tasks in high-volume setting. Promoting fantastic Customer Service Problem solving and Active listening skills. Great attention to detail and commitment to best-in-class customer service. Personable and dedicated Customer Service Representative with extensive experience in Customer care industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Client Support Specialist
Empyrean Benefits Solutions
Dallas , TX
2021.08 - 2024.04
- Provided technical support to customers over the phone and via email.
- Resolved customer inquiries in a timely manner, exceeding service-level agreements.
- Analyzed customer issues to identify root cause and provided appropriate solutions.
- Maintained customer accounts and updated account information as needed.
Wellness Coordinator
The Joint Chiropractic
Arlington , TX
2023.12 - 2024.03
- Developed and implemented wellness programs to enhance employee health and well-being.
- Organized workshops, seminars, and other activities aimed at promoting healthy lifestyle habits.
- Conducted assessments of existing wellness services to identify areas for improvement.
- Created reports on program effectiveness and provided feedback on ways to improve outcomes.
- Assisted with the development of a corporate wellness policy based on company needs.
- Maintained records of all participants in the organization's wellness programs.
- Facilitated communication between departments regarding health-related matters.
- Developed educational materials such as brochures or fact sheets that explain different aspects of the organization's wellness initiatives.
- Cultivated strong relationships with vendors and internal staff.
- Educated local community residents about available health and wellness resources.
- Explained and demonstrated fitness and conditioning techniques and movements.
Data Entry Clerk
KW Call Center
Plano , TX
2022.06 - 2023.11
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained updated knowledge of industry trends related to data entry operations.
- Processed customer orders accurately and in a timely manner.
- Identified discrepancies between source documents and entered data.
- Assisted colleagues with resolving any issues related to data entry operations.
- Identified and corrected data entry errors to prevent duplication across systems.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
Customer Service Representative
NORC at the University of Chicago
Wichita , KS
2018.02 - 2021.01
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Made outbound calls to obtain account information.
- Updated databases with new and modified customer data.
Education
High School Diploma -
Cornerstone Christan Cordasponce
Townsend, GA2009-05
Skills
- Problem resolution aptitude
- Interpersonal and written communication
- Client Relationship Building
- Strong Work Ethic
- [Type] markets knowledge
- Account Management
- De-Escalation Techniques
- Order Processing
- Customer Service
- Call Documentation
- Adaptability
- Problem-Solving
- Sales Transactions
- Retail Marketing
- Microsoft Office/CRM Software/Salesforce/Nerp/GCICgcic/Power Point/Outlook Excell Knowledge
- Professional phone voice
- Calm and Professional Under Pressure
- Remote Office Availability
- Attention to Detail
- Time management abilities
- Customer Data Confidentiality
- Reliability
- Problem-solving abilities
- High-energy attitude
- Active Listening
- Excellent Communication
Affiliations
- bookkeeping
- early morning work outs
- volunteer at shelters and after school programs
- brand building /promoting
- stock investing
Accomplishments
- employee of the month
- top employee in sales marketing
Timeline
Wellness Coordinator
The Joint Chiropractic
2023.12 - 2024.03
Data Entry Clerk
KW Call Center
2022.06 - 2023.11
Client Support Specialist
Empyrean Benefits Solutions
2021.08 - 2024.04
Customer Service Representative
NORC at the University of Chicago
2018.02 - 2021.01
High School Diploma -
Cornerstone Christan Cordasponce
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