Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Weister

Ligonier,PA

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Reliable Front Office Assistant with relevant experience in managing administrative tasks including handling phone calls, scheduling appointments, and providing exceptional customer service. Strengths include effective communication skills, multitasking abilities, problem-solving capabilities, and proficiency in using office software such as Microsoft Suite. Proven track record of improving office efficiency by organizing processes and streamlining workflows.

Overview

5
5
years of professional experience

Work History

Front Office Assistant

Med Express Urgent Care
Latrobe, PA
11.2023 - Current
  • Provided administrative support to the office manager and other staff members.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Greeted visitors and directed to appropriate location or person.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Responded to customer issues to provide immediate resolution and improve retention.

Medication Technician

HSL Personal Care Home
Irwin, PA
11.2019 - 02.2024
  • Assisted in the preparation and delivery of medications to patients.
  • Maintained accurate records of all medication administered to residents.
  • Provided patient education on proper medication use, side effects, and storage.
  • Monitored vital signs before administering medications.
  • Observed and reported any changes in patient condition or behavior associated with medications.
  • Ensured that all prescribed medications were taken as ordered by physician.
  • Performed quality assurance checks for accuracy of medication administration.
  • Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
  • Verified expiration dates on all medications prior to dispensing them.
  • Disposed expired drugs according to regulatory standards.
  • Responded promptly to requests for assistance from nurses and other staff members.
  • Participated in continuing education programs related to medication management.
  • Educated patients about their rights regarding access to their own medical information.
  • Maintained confidentiality of patient health information at all times.
  • Obtained, recorded and reported patient vital signs for medication administration.
  • Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
  • Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
  • Preparedvarious medications per shift to distribute to patients orally, topically, or through inhalation.
  • Performed wellness observations, documenting side effects for clinical follow-up.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Assisted patients with activities of daily living, including medication reminders.
  • Assisted in updating patient care plans with medication changes and observations.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Collected specimens from patients for laboratory testing purposes.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

Education

Medical Assistant - Medical Assistant

Carrington College
Albuquerque, NM
04-2004

High School Diploma -

New Caney High School
New Caney, TX
05-2001

Skills

  • File organization
  • Appointment setting
  • Data entry
  • File management
  • Check-in management
  • Conflict management
  • Problem-solving skills
  • Cash handling
  • Patient charting
  • Time management
  • Scheduling appointments

Timeline

Front Office Assistant

Med Express Urgent Care
11.2023 - Current

Medication Technician

HSL Personal Care Home
11.2019 - 02.2024

Medical Assistant - Medical Assistant

Carrington College

High School Diploma -

New Caney High School

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Crystal Weister