Crystal Welch
Green Cove Springs,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Stenner Pump Company
Jacksonville, FL
03.2015 - Current
- Made outbound calls to obtain account information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Processed credit card payments, according to customer payment terms.
- Provided backup phone duties when receptionist was unavailable.
- Processed purchase orders received via fax and email.
Business Development Associate
AutoNation Ford
Jacksonville , FL
10.2013 - 11.2014
- Recorded client details and interactions in CRM system.
- Managed client database to maintain accurate information.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Warehouse Specialist
Compass Solutions
Jacksonville, FL
04.2010 - 04.2013
- Reviewed client pick sheets and pulled appropriate products for orders.
- Loaded and unloaded company inventory from delivery trucks, loading bays and production areas.
- Verified accurate quantities and quality of incoming deliveries.
- Identified, arranged and recorded inventory locations and materials.
- Understood and deciphered shipping, receiving and manufacturing documentation and moved material accurately.
- Operated shelf pickers, and pallet jacks with zero mishaps.
Education
GED -
Trevor Browne High School
Phoenix, AZ05-1993
Skills
- Data Entry
- Inbound and Outbound Calling
- Complaint resolution
- Product Knowledge
- Multi-Task Management
- Credit card payment processing
- Microsoft Outlook
- Professional telephone demeanor
- Stocking and replenishing
- Customer Relationship Management (CRM)
References
References available upon request.
Timeline
Customer Service Representative
Stenner Pump Company
03.2015 - Current
Business Development Associate
AutoNation Ford
10.2013 - 11.2014
Warehouse Specialist
Compass Solutions
04.2010 - 04.2013
GED -
Trevor Browne High School
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