Crystal Weldon
Montgomery,TX
Summary
Dedicated chat support representative with a proven track record in multitasking and resolving customer complaints effectively. Committed to enhancing service quality and team collaboration to drive positive customer experiences.
Overview
6
6
years of professional experience
Work History
Specialist Chat Support Representative
18C
Draper, Utah
10.2022 - 08.2025
- Proficient in multitasking: actively answering calls, live chats, emails, and text messages at once.
- Resolved customer complaints promptly while ensuring positive customer experience.
- Developed an understanding of customer needs by actively listening during conversations.
- Maintained up-to-date knowledge of company's products, services, and policies.
- Reported any potential problems or bugs encountered while providing support.
- Utilized resources such as FAQs, help documents, user manuals and other reference materials when assisting customers.
- Evaluated customer feedback to pinpoint improvement areas in company services.
- Collaborated with team members to enhance response times and elevate service quality.
- Documented customer interactions in the support ticketing system for future reference.
- Operated monthly team meetings to review QA and feedback.
Licensed Insurance Sales Agent
Progressive Insurance & TOP Insurance
Lake Stevens, Washington
02.2019 - 02.2022
- Keep records of customer interactions or transactions, recording details of
- inquiries, complaints, or comments. As well as actions taken.
- Review insurance policy terms to determine whether a particular loss is
- covered by insurance.
- Resolve customers' service or billing inquiries by performing activities such
- as exchanging, refunding money, or adjusting bills.
- Engaged potential customers to discuss and promote new services and products. of new or additional services or products.
- Seek out new clients and develop clientele by networking to find new
- customers and generate lists of prospective clients
- Customize insurance programs to suit individual customers, often covering a
- variety of risks. Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Calculate premiums and establish payment method.
- Perform administrative tasks, such as maintaining records, and handling policy renewals.
- Contact the underwriter, and submit forms to obtain binder coverage services.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages and / or scheduling appointments.
Education
High School Diploma -
Sky High School
Yucca Valley07-2005
Skills
- Ability to Multitask
- Leadership Skills
- Fast Learner
- Computer Skills
- Ability to Work Under Pressure
- Ability to work in a team
- Customer service
- Microsoft Office
- Communication skills
- Microsoft Office
- Adaptable to change
- Empathetic
- Large database and multiple tools being utilized simultaneously
- Problem Solver
Timeline
Specialist Chat Support Representative
18C
10.2022 - 08.2025
Licensed Insurance Sales Agent
Progressive Insurance & TOP Insurance
02.2019 - 02.2022
High School Diploma -
Sky High School