Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Wells

Stafford,VA

Summary

Accomplished and goal-oriented sales professional offering eight (8) years of experience developing customer relationships and maximizing consultative sales. Tenacious manager with strategic and comprehensive approach to ensuring customer satisfaction and accomplishing target sales. Talented in identifying and capitalizing on equipment improvements and revenue opportunities.

Overview

9
9
years of professional experience

Work History

Senior Repair Sales Manager

Otis Elevator Company
11.2022 - Current


  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and sales growth
  • Identified sales opportunities, delivering effective & educational sales presentations including itemized approach to equipment upgrade for immediate and long-term solutions
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Generate comprehensive bid packages including Contract & Architectural Drawing Review, RFI Generations & Clarifications
  • Ensured timely payments from clients through effective communication and proactive followups.
  • Coordinated & scheduled manpower (including Repairs, Overtime, etc.)

Senior Service Sales Associate

Otis Elevator Company
01.2017 - 10.2022
  • Exceeded target sales and performance metrics while expanding sales margin year over year
  • Maintained high levels of customer retention with proactive relationship-building strategies and empathetic listening to understand unique needs
  • Managed projects exceeding $1M and enhanced project success by leveraging vendor relationships and detailed project evaluations
  • Identified and secured new business utilizing cold calls, customer relations, and strategic, competitive bids
  • Managed accounts receivables by securing outstanding payments and monitor aging financial reserves

Service Sales Associate

Otis Elevator Company
01.2016 - 01.2017
  • Developed legal language for the Florida Condo Code (still in use 8 years later)
  • Delivered and optimized sales presentation materials, enhancing clarity of messaging and overall effectiveness for new and prospective accounts.
  • Identified and estimated potential sales opportunities including long term solutions via projected capital planning
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.

Engineer I

W3 Engineering
01.2015 - 01.2016
  • Leveraged heating load calculations and models conducted for energy audits, leading to significant cost savings at various spaces/buildings.
  • Delivered high-quality ductwork designs through extensive CAD modeling and simulation testing
  • Collaborated on interdisciplinary teams (engineers, architects, contractors) to develop creative, cost-effective solutions for complex projects

Education

Bachelor of Science in Mechanical Engineering -

Florida State University
Tallahassee, FL

Skills

  • Consultative Sales
  • Strategic Account Management & Development
  • New Business Development
  • Pipeline Management
  • Profitability Optimization
  • Proposal Development
  • Solution selling
  • Sales strategy development
  • Contract Review

Timeline

Senior Repair Sales Manager

Otis Elevator Company
11.2022 - Current

Senior Service Sales Associate

Otis Elevator Company
01.2017 - 10.2022

Service Sales Associate

Otis Elevator Company
01.2016 - 01.2017

Engineer I

W3 Engineering
01.2015 - 01.2016

Bachelor of Science in Mechanical Engineering -

Florida State University

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Crystal Wells