Crystal Wells Houseman
Cheyenne,WY
Summary
Proven track record in enhancing operational efficiency, evidenced by my tenure at Blue Cross and Blue Shield Wy. Skilled in data entry and communication, I excel in transforming complex information into actionable insights. Demonstrated ability to foster relationships and streamline processes, ensuring a 30% increase in data accuracy and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Daycare Assistant
Little Paws Clubhouse Child Care
Cheyenne
11.2018 - 06.2022
- Introduced learning activities and imaginative play to teach children to explore.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Developed positive relationships with parents through communication about their child's daily activities.
- Dressed children and changed diapers.
- Collaborated with other daycare assistants to create a cohesive and supportive team environment.
- Assessed individual needs of children regarding emotional stability, physical health and mental capacities.
- Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
- Instructed children in eating, resting and restroom habits.
Data Entry Clerk
Blue Cross and Blue Shield Wy
Cheyenne
03.2013 - 09.2018
- Proofread and edited documents to correct errors.
- Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
- Verified accuracy and completeness of data entry into the database system.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Updated existing records with new or revised information as needed.
- Researched and obtained further information for incomplete documents.
- Maintained data entry requirements by following data program techniques and procedures.
- Reviewed and updated account information in company computer system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Operated various office equipment such as scanners, printers. when required.
- Utilized specialized software applications related to the job role.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Scanned documents into appropriate databases for storage purposes.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Screened and regularly answered calls to provide assistance to important clients.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Cashier/Merchandise Stocker
Goodwill
Cheyenne
03.2012 - 04.2013
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Built and maintained productive relationships with employees.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned items and checked pricing on cash register for accuracy.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed other duties as assigned by management.
Education
Associate of Applied Science - AAS
IBMC
Cheyenne, WY03-2011
High School Diploma -
Belford High
Penn, PA03-2009
Skills
- Motor skills development
- Records management
- Activity planning
- Communication Skills
- Collecting information
- Critical thinker
- Mail handling
- 10-key entry
- Problem-solving
- Active listening
- Empathy and patience
- Task prioritization
- Data entry
- Phone etiquette
- Punctuality and reliability
- Time management
Timeline
Daycare Assistant
Little Paws Clubhouse Child Care
11.2018 - 06.2022
Data Entry Clerk
Blue Cross and Blue Shield Wy
03.2013 - 09.2018
Cashier/Merchandise Stocker
Goodwill
03.2012 - 04.2013
Associate of Applied Science - AAS
IBMC
High School Diploma -
Belford High
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